1. Planning: Overall company strategy, Strategic Plan, Operational Plan 2. Organization: Organization chart; Job descriptions, Authority levels 3. Management recruitment and development: Succession planning, in-house training, outside training, promotion from within, human resource plan, new positions, active recruiting 4. Policy: Corporate policies, new policies, management input, review 5. Standards of performance and performance reviews: Standards of performance, performance reviews, performance improvement plans 6. Controls: Monthly reports, quarterly reviews, supplemental action programs 7. Management morale: Involvement in planning, salary discussions, access to CEO, management turnover 8. Product development: Overall strategy, quarterly priority meetings, status reports, new products, development expense 9. Community relations: public relations, community participation10. Profitability and growth: Profit objectives, results compared to industry, sales objectives, dependency on single product/customer, market share, profitability by product line 11. Relationship with board of directors: Communications, Reports by executive managers, Board complaints, CEO job description and standards.

Build a comprehensive care clinic management information system

· Provide application administration support, especially system, database, and software upgrades, primarily for enterprise Windows-based systems and as a back-up for other operating systems and databases.· Collaborate in evaluating, testing, and implementing new or upgraded software.· Perform system and database, indexing, fine tuning and upgrades.· Collaborate to guide the evolution and development of enterprise applications, data integrations, and best practices.· Perform complex systems/software analysis; conduct application, system, and code walkthroughs; implement and maintain highly reliable, available, secure software.· Automate system configuration processes using standard configuration management tools.· Pursue increased system efficiency. Perform load testing.· Support and use integration tools allowing for the seamless transmission of data from disparate systems, both for operational and reporting purposes.· Monitor and troubleshoot application related problems.

I played major roles in ensuring the ICT division achieve its mandate successfully, among them were;  Analyzing information needs and specifying technology to meet those needs.  Formulating and directing information and communication technology (ICT) strategies, policies and plans.  Directing the selection and installation of ICT resources and the provision of user training.  Directing ICT operations and setting priorities between system developments, maintenance and operations  Overseeing the security of ICT systems.  Accomplish ICT staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. Maintained staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.  Maintained organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.  Directs technological research by studying organization goals, strategies, practices, and user projects.  Completes projects by coordinating resources and timetables with user departments and data center.  Verifies application results by conducting system audits of technologies implemented.  Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures. Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.  Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.

As part of a Systems Administrator providing technical solutions and support for all integral rollouts;  Ensuring Hospital Management information system-related solutions for various modules and operational needs are met and deployed successfully.  Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.  Install and configure systems such as supports Hospital infrastructure applications or Asset Management applications.  Develop and maintain installation and configuration procedures.  Contribute to and maintain system standards.  Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.  Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.  Perform regular security monitoring to identify any possible intrusions.  Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.  Perform regular file archival and purge as necessary.  Create, change, and delete user accounts per request.  Provide support per request from various constituencies. Investigate and troubleshoot issues.  Repair and recover from hardware or software failures.  Coordinate and communicate with impacted constituencies.  Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.

 Implementation and deployment of the Hospital management system. HMIS support, installation and maintenance.  Software customization and modifications.  Formulation and implementation of IT Policy  Disaster recovery procedures, data backups and troubleshooting System/user training and support. Client software support, installation and maintenance  Database administration and updating (PostgreSQL).  Analyzing the data requirements to achieve functional and system specifications. Delivering the systems and providing user support on the systems.  LAN system maintenance including data back-up, network trouble shooting, security protocols and wireless access maintenance.  Maintain principal servers running Windows 2003 server software and Linux versions. Update and troubleshoot application software installation.  Monitor, improve and troubleshoot any system bottlenecks and other situations that affect negatively on systems and applications performance.  Organize and implement central information storage and retrieval systems for all reports and documentation.