Greg Macpherson

Greg Macpherson Email and Phone Number

Consultant Operational Excellence at National Australia Bank. @ National Australia Bank
melbourne, victoria, australia
Greg Macpherson's Location
Greater Melbourne Area, Australia
Greg Macpherson's Contact Details

Greg Macpherson work email

Greg Macpherson personal email

About Greg Macpherson

I am looking to obtain a progressive and active role where I can lead towards mutual profitability and growth within an organisation that fosters an innovative, challenging and rewarding environmentKey competencies• Over 20 years leadership experience varying from a small business to contact centers• Extensive operational experience• Strong negotiation, consultation and influencing skills across all levels of the business • Proven project management skills

Greg Macpherson's Current Company Details
National Australia Bank

National Australia Bank

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Consultant Operational Excellence at National Australia Bank.
melbourne, victoria, australia
Website:
nab.com.au
Employees:
28659
Greg Macpherson Work Experience Details
  • National Australia Bank
    Consultant Operational Excellence
    National Australia Bank Mar 2018 - Present
    Docklands, Victoria, Australia
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  • National Australia Bank
    Analyst Operational Excellence
    National Australia Bank Dec 2016 - Present
    800 Bourke Street
    Operational Excellence facilitates, coaches and trains both new and existing people leaders in using the 10 fundamentals to help understand their business, strengthen their control and deliver outstanding results.
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  • National Australia Bank
    E Leads Team Leader
    National Australia Bank Jan 2015 - Dec 2016
    800 Bourke Street Docklands
    Eleads is a concierge service speaking to customers who inquire online about our home loan products. We then use an outbound dialler to contact the customer to assist them to the best resource to meet their needs.
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  • National Australia Bank
    Operations Team Leader
    National Australia Bank Jun 2011 - Feb 2014
    Melbourne, Australia
    The Operations Administration team provide support to 1500 staff within the Direct Business and Direct Consumer teams across three sites, through a variety of functions from Reward and Recognition, Health and Well-being, on-boarding to data base management of SAP, E-workforce management and access systems.
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  • National Australia Bank
    Servicing Team Leader
    National Australia Bank Dec 2009 - Jun 2011
    800 Bourke Street
    Servicing is an inbound phone contact centre dealing with basic banking inquiries and escalations looking to provide quality first call resolution and a superior customer experience
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  • Teletech
    Program Operations Manager
    Teletech Jan 2007 - Mar 2009
    Melbourne, Australia
    TeleTech is a leading full-service provider of strategic customer care solutions in the outsourced call centre industry. This role was providing an inbound credit management service to a major telecommunications provider in multiple sites in the Philippines with over 250 staff.
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Greg Macpherson Skills

Call Center Customer Satisfaction Leadership Crm Bpo Contact Centers Workforce Management Customer Experience Service Delivery Call Centers Stakeholder Management Operations Management Project Delivery Relationship Management Business Process Improvement Performance Management Outsourcing Vendor Management Change Management Business Transformation Banking Management Team Leadership Process Improvement Business Relationship Management

Greg Macpherson Education Details

Frequently Asked Questions about Greg Macpherson

What company does Greg Macpherson work for?

Greg Macpherson works for National Australia Bank

What is Greg Macpherson's role at the current company?

Greg Macpherson's current role is Consultant Operational Excellence at National Australia Bank..

What is Greg Macpherson's email address?

Greg Macpherson's email address is se****@****ail.com

What schools did Greg Macpherson attend?

Greg Macpherson attended Box Hill Institute, Mt Lilydale College.

What skills is Greg Macpherson known for?

Greg Macpherson has skills like Call Center, Customer Satisfaction, Leadership, Crm, Bpo, Contact Centers, Workforce Management, Customer Experience, Service Delivery, Call Centers, Stakeholder Management, Operations Management.

Who are Greg Macpherson's colleagues?

Greg Macpherson's colleagues are Feng Y., Rachel Juvan, John Greenway, Pramod Kumar Jk, Anjali Chandeliya, Leo Mercuri, Marianne Pollock.

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