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@3shape.com
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Galyna Kondratenko, Pmp is listed as Customer success & Tech support | Delivery management | Customer experience | Service project management | Senior Leadership at 3Shape, a company with 1155 employees, based in Kyiv, Kyiv City, Ukraine. AeroLeads shows a work email signal at 3shape.com and a matched LinkedIn profile for Galyna Kondratenko, Pmp.
Galyna Kondratenko, Pmp previously worked as Department Director Customer Care at 3Shape and Support manager, Customer Care (Europe, Middle East and Africa region) at 3Shape. Galyna Kondratenko, Pmp holds Master, It Systems from National Technical University Of Ukraine 'Kyiv Polytechnic Institute'.
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AeroLeads found 1 current-domain work email signal for Galyna Kondratenko, Pmp. Compare company email patterns before reaching out.
PMP with 6 years PM experience in IT (integration, infrastructure and service management projects), PMP certified since 2015, ITIL certified since 2013. I have 7 years of Senior managerial experience in customer technical support organization leading the department of 140+ people in international company with daily communication across EMEA region
Listed skills include Analysis, Conferences, Project Management, Team Management, and 23 others.
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A career timeline built from the work history available for this profile.
Ukraine
- Monitoring and control of the team's workload, retention rate and P&L - Team management: recruiting, training, org.structure development (60+ people, 6 teams)- Building multi-channel support: call center solution, emails, remote access solution - Create and update support procedures per global best practicies - Report to senior management on the KPIs.
Ukraine
- Management and development of Customer Technical Support and Technical Account Managers teams - Develop the goals, priorities and work alongside the team to accomplish them. Ensure high-quality customer service and ongoing skill development- Formulation policies and procedures for successful development of the EMEA Technical Support team- Working with.
Ukraine
Main responsibilities of Service Delivery manager are:- Understand customer’s business and IT goals for both IT team and CxO levels as dedicated person from Microsoft for Enterprise level companies- Align customer needs with Microsoft services and products- Create and manage Portfolio of projects for my accounts, based on ITIL and PMI best practices.
- Participation in planning, scooping and risk management of customer’s projects- Manage all customer support engagements – technical and other Microsoft related questions- Manage process of technical support incidents solving by escalation to L2 and L3 and performing customer communication- Landing and performing internal projects and support processes.
- Closely working with support engineers to solve technical problems within SLA and customers’ conditions of satisfaction - Analyze current Support Project Plans and perform internal and external reporting - also used by sales opportunities and renewal- Manage new process of online and off-line customer’s education by developing E-learning and Classroom.
- Overall technical support- Local network support- Web-administrating, web-site support
Other employees you can reach at 3shape.com. View company contacts for 1155 employees →
Patricia Marquez
Colleague at 3Shape
Bogota, D.C., Capital District, Colombia, Colombia
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BB
Bartłomiej Boruta
Colleague at 3Shape
Szczecin, Zachodniopomorskie, Poland, Poland
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AM
Alejandro Montoya
Colleague at 3Shape
Armenia, Quindío, Colombia, Colombia
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LV
Line Villadsen
Colleague at 3Shape
Denmark, Denmark
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PT
Paweł Tomaszewicz
Colleague at 3Shape
Szczecin, Zachodniopomorskie, Poland, Poland
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PK
Patryk Kośmider
Colleague at 3Shape
Szczecin, Zachodniopomorskie, Poland, Poland
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MM
Małgorzata Maksymiuk
Colleague at 3Shape
Szczecin, Zachodniopomorskie, Poland, Poland
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CS
Catharina Skov Andersen
Colleague at 3Shape
Copenhagen, Capital Region Of Denmark, Denmark, Denmark
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BM
Bjørn Michael Nyholm Lindegaard
Colleague at 3Shape
Copenhagen, Capital Region Of Denmark, Denmark, Denmark
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DO
Denys Orlov
Colleague at 3Shape
Kyiv, Kyiv City, Ukraine, Ukraine
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Quick answers generated from the profile data available on this page.
Galyna Kondratenko, Pmp works for 3Shape.
Galyna Kondratenko, Pmp is listed as Customer success & Tech support | Delivery management | Customer experience | Service project management | Senior Leadership at 3Shape.
AeroLeads has found 1 work email signal at @3shape.com for Galyna Kondratenko, Pmp at 3Shape.
Galyna Kondratenko, Pmp is based in Kyiv, Kyiv City, Ukraine while working with 3Shape.
Galyna Kondratenko, Pmp has worked for 3Shape, Microsoft Ukraine, Talent Advisors, and "Prestizh" Lyceum.
Galyna Kondratenko, Pmp's colleagues at 3Shape include Patricia Marquez, Bartłomiej Boruta, Alejandro Montoya, Line Villadsen, and Paweł Tomaszewicz.
You can use AeroLeads to view verified contact signals for Galyna Kondratenko, Pmp at 3Shape, including work email, phone, and LinkedIn data when available.
Galyna Kondratenko, Pmp holds Master, It Systems from National Technical University Of Ukraine 'Kyiv Polytechnic Institute'.
Galyna Kondratenko, Pmp is listed with skills including Analysis, Conferences, Project Management, Team Management, Event Management, Business Strategy, English, and Strategic Planning.
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