Group Client Partner/ Business Unit Head : Managing a group account globally with P&L ownership.

Client Partner managing relationship (globally) and delivery for a portfolio of Banking and Financial Services clients with P&L responsibilities. Business Lines: Global Payments, Cards, Account Opening/Maintenance, Wealth Management, and Consumer/Retail BankingService Lines: Business/Quality Assurance, Application Development/Maintenance, BPM, Business Intelligence & Analytics, Business Process Services, Robotics Process Automation

- Global Client Partner managing Relationship and Delivery for a portfolio of Banking and Financial Services clients (over 1000 team members) primarily in Payments, Cards and Private Banking with P&L responsibilities - Accountable for overall delivery across multiple projects in the engagement across Digital Transformation, Application Development, Data & Analytics, Quality Engineering/Business Assurance (SIT/UAT) & Business Process Services, Process Transformation and Robotics Process Automation Program Management (Advisory services & Implementation) - Collaborate with clients to define their market access vision, goals and strategies by enabling them to embrace the digital workforce and realize unparalleled benefits using RPA, cognitive and analytics solutions by leveraging best in the breed of tools sets in the market- Responsible for delivering automation solutions across SDLC and operations by utilizing CI/CD, Model-based testing solutions, BDD Automation, Test Life Cycle Automation, RPA, machine learning and artificial intelligence tools- Define the delivery model for consulting / advisory engagements of our clients by providing thought leadership and consulting execution guidance to project teams to ensure high customer satisfaction scores and repeat business- Responsible in providing radical transformation solutions by cognitive-AI & fintech to enable digital channel-customer services to enrich maximum end client user experience- Manage all people management responsibilities; including staffing, employee relations, setting goals and driving team to meet organization/ business unit goals, operating the team effectively within the approved budget, HR guidelines and productivity expectations

- Responsible for managing global team for large Quality Engineering engagements for a global bank dispersed across multiple geographical locations like NJ, NYC, Delaware, Mexico, Dalian, Zurich, Singapore & India - Primary responsibility for structuring Quality Engineering strategy/solutions on building TCoE/ Test Factory for UAT and SIT, Automation Center of Excellence, Digital Testing, Agile Testing, Testing Environment Management with focus on Automation & Non-Functional Testing- Define, create and implement the strategic Quality Assurance road map for the bank that includes short-term, midterm, and long-term plans and objectives. The road map includes an enterprise QA model that is designed to meet quality requirements, business requirements and objectives.- Propose innovative pricing model to clients based on their budgetary needs like Transaction Based, Test Cases / Output Based costing model, Risk & Reward pricing model etc.,- Thought Leadership – Conduct workshop on the latest trends on testing and evaluate the feasibility on implementation of those for the clients- Profitability improvement by focusing on productivity gains, skill upgrades, utilization, pyramid corrections, various accelerations (automation, Performance testing and mobile testing frameworks)- Manage all people management responsibilities; including staffing, employee relations, setting goals and driving team to meet organization/ business unit goals, operating the team effectively within the approved budget, HR guidelines and productivity expectations- Provides leadership, sets the strategy, goals and direction for the test organization via the Center of Excellence. Key initiatives include, but not limited to: Automation Framework, Mobile testing strategy, Test Environment Management, Agile transformation for testing and development of a testing 'tool stack'.- Identify emerging information technologies or practices to be assimilated, integrated, and introduced within the function.

- Responsible for the Global QA delivery and engagements of Banking and Financial Services (BFS) Testing business for Hexaware- Responsible for managing global team dispersed across multiple global locations US/LATAM, EMEA & APAC- Primary responsibility for delivery, achieving revenue targets, reviewing Forecasting / Budgets to ensure profitability and client satisfaction goals for the QA business - Manage all people management responsibilities; including staffing, employee relations, setting goals and driving team to meet organization/ business unit goals, operating the team effectively within the approved budget, performance management, succession planning, retention strategies and productivity expectations- Preparation of necessary Service Propositions business collateral's, working with Sales and Business Development team for business acquisition including estimation, presales, and contract negotiation phase- Profitability improvement by focusing on productivity improvements, skill upgrades, utilization, pyramid corrections, various accelerations (automation, Performance testing and mobile testing frameworks)- Define strategic account marketing strategies and negotiate any new contractual deals- Conduct detail competitive analysis to identify our current positioning and future opportunities for growth on BFS domain across GEOs

- Responsible for the overall QA delivery and engagement of Citi business for Hexaware- Primary responsibility for delivery, achieving revenue, profitability and client satisfaction goals for the QA business - Lead proposal preparation and guide internal teams on solution development and estimation/ pricing. Work with Executive leadership team to obtain signoff on internal investments and business case- Client delivery assurance, assuring the client of the commitment and driving the delivery process by working collaboratively with the Delivery Managers globally in the Business Unit- Balance different projects running for the client that involves different delivery managers and horizontal competency units’ resources.- Define strategic account marketing strategies and negotiate any new contractual deals- Account Planning and Governance - completely responsible for all Client Management processes – Plan-Sell-Deliver-Manage- Work closely with the Solutions Leaders across different Horizontal Business Units within the company and external industry partners to build customized solutions pitches for the target account and driving the revenues and delivery of these solutions to the account scope- Managed large team across different locations spreading over the area of Functional, Automation, Performance Testing, Business Intelligence Testing, Mobile Testing for iOS and Environmental management (responsible for build deployment, data loading using Ab nitio graphs) - Liaison between client (US/LATAM/EMEA/APAC) and Hexaware for a smooth relationship- Conduct detail competitive analysis to identify our current positioning and future opportunities for growth- Maintain high degree of client satisfaction at all times – proactively take steps to address issues early

Practice Manager for ERP Testing (PeopleSoft and Oracle Apps) for Quality Assurance and Testing Services (QATS) at Hexaware - Handling the competency building, business development, Pre-Sales in addition to the Delivery- Responsible for accomplishing the business target set for ERP Testing Practice through Account mining, Cross Selling and positioning Hexaware niche offering on ERP Testing to the clients with the help of the sales group- Expert in product testing – PeopleSoft, SAP & Oracle Apps - Responsible for creating a unique PeopleSoft Testing Suite for Hexaware by levering the concept of Business Process Testing of HP-Mercury Quality Center.- Published a white paper on Accelerated Test Approach on PeopleSoft Testing [www.bitpipe.com/detail/RES/1211385987_189.html]

Project Leader for HCM Quality Engineering and later for the Business Process Integration team.