Gwen S. Email & Phone Number

San Francisco, California, United States

• Spearhead efforts to enroll macOS devices in the Intune MDM, more than doubling the number of enrolled macOS devices• Lead the testing and rollout of automated enablement of FileVault and escrowing of keys to Intune• Perform system administration and support of devices in Active Directory, Microsoft Azure, and hybrid-joined environments• Conduct audits, scans and assessments of systems and network infrastructure to identify and resolve security vulnerabilities, compliance risks, and system stability concerns; while proposing controls for mitigating risks and disruption to services or data• Deploy Bash and PowerShell scripts to timely deploy, troubleshoot, maintain, and audit macOS and Windows endpoints• Act as the boots on the ground for networking administrators to assist them with maintaining and troubleshooting Cisco/Meraki devices • Manage user accounts, permissions, and access rights in Microsoft 365, Google Workspace, Zoom, and Salesforce to ensure secure and efficient operation of all systems and data• Administrate standard and custom Apex Salesforce applications requiring knowledge of object-oriented programming concepts and implementation• Code in HTML, CSS, and JavaScript to update and create custom Salesforce website templates• Exhibit excellent technical support remotely and in person to over 1800 employees and dozens of sites across the Bay Area

San Francisco, California, United States

• Provide high-quality, client-facing technical support for desktops, laptops, users, and hardware• Manage over 300 user accounts in Microsoft 365, Google Workspace, and Okta• Document and maintain records of all tickets, steps taken, resolutions, and user interactions in Zendesk, Freshservice, or SalesForce ticketing systems• Proven ability to multitask and prioritize tasks efficiently to exceed service level agreements and meet deadlines• Perform troubleshooting and maintenance of remote systems using Splashtop remote access software• Assist users with Microsoft Enterprise product-related problems for Office 365 apps, Microsoft Authenticator, Exchange, and SharePoint• Provision and manage mobile phones, tablets, and laptops via Intune and Kandji MDM• Breakdown technical terms and knowledge for clear communication of IT concepts to clients

Berkeley, California, United States

·Provide high-quality client-facing support as an administrator for networked industrial equipment. Perform user management, data backups, system configuration/security audits, preventative maintenance, troubleshooting, and related documentation revisions·Troubleshoot and diagnose networked industrial equipment in the field during maintenance and calibration procedures·Utilize SAP's ticketing software to record creation of repair tickets, performance of repair and maintenance activities, and to document ticket resolutions ·Author maintenance and operation SOPs, repair tickets, maintenance tickets, calibration procedures, installation qualifications, operational qualifications, performance qualification, and software validation procedures for process control systems·Conduct qualification activities for production instruments, equipment, and control systems (e.g. SCADA)·Demonstrate rapid impact on new projects and quickly adapt to changing priorities

Berkeley, California, United States

· Primarily supported Bayer engineers in upgrading pharmaceutical manufacturing facility via documentation, SOPs, maintenance task lists, and P&ID schematics· Assisted Bayer engineers in completion of qualification documentation and interfaced with QA and QC teams to authorize facilities upgrades· Created reports tracking Excel system for electronic system saving time and effort

Sacramento, California Area

· Created reporting crosswalk between three accounting systems using knowledge of SQL and mapped the data in Microsoft Visio to establish new reporting system for client· Prepared status chart to track expenses and accruals in Excel for KMPG team project· Worked independently with little oversight on company projects