As Global VP of Customer Solutions and Innovation, I lead a team that combines pre and post-sales support functions in order to take a customer-centric approach to the entire customer experience. The pillars that make up the team include Solutions Consulting, Solutions Innovation, Professional Services, and SMB/Scaled and Digital Customer Success.Customer Solutions and Innovation brings strategic unity to customer engagement in order to shape better solutions and ultimately, deliver success for our customers. We exemplify a forward-thinking approach to customer centricity.By bringing together these teams under one umbrella, we are able to streamline customer engagement across the journey from initial problem identification, to solutioning, sale, deployment, and adoption. This unified approach represents a truly differentiated strategy compared to competitors.We serve as the solution engine and innovation hub for Wrike. The Customer Solutions and Innovation team represents the voice of the customer, leading to meaningful influence on the future of Wrike's product and roadmap.By embedding the customer perspective across the pre and post sale lifecycle, we are able to identify friction points and opportunities in an integrated way. This allows us to incubate impactful solutions that create seamless customer experiences and drive adoption of Wrike.

In my current executive role at Wrike, I am responsible for building, scaling and the governance of our strategic global presales organization to accelerate business growth. I steer the development of our Go-to-Market strategy across key areas including:Revenue Expansion: As a member of the leadership team, I contribute to plans targeting 5x YoY revenue growth from $200M ARR to $500M ARR over 5 years.Demo Engineering: Pioneered a new Demo Engineering group to create and maintain a unified demo environment leveraged by all customer-facing teams.RFP Desk: Established an RFP desk to systematize responses, reducing overhead and improving win rates/revenue from RFPs through process optimization.Solution Innovation: Formed a team of industry experts to elevate engagement with C-suite customers and boost vertical market intelligence.Customer Advocacy: Created a Product Liaison role to strengthen customer trust in product direction and give voice to user needs. Established the Customer Advisory Council.Product Strategy: Collaborate closely with Product Management to align roadmap with market trends, customer insights and high-potential segments.Business Operations: As a member of the leadership team, share accountability for guiding strategic direction and optimizing P&L, processes, operations, marketing, and more.Intrapreneurship: Excelling in uncovering complex business issues using a data-driven approach, leading cross-functional efforts and driving fast-track solutions as an executive sponsor.

Built the business case and secured financing to launch global team tackling technology incubation challenges at Citrix.Collaborate cross-functionally with product management, sales, marketing, operations, legal, and more to bringing new solutions from ideation to commercialization.Spearhead crafting go-to-market plans, streamlining operations, assessing market fit, researching competition, optimizing pricing and packaging, bolstering sales enablement, and driving adoption of emergent offerings.Measure success through pipeline expansion, go-to-market effectiveness, internal solution adoption, process standardization, and integration with core sales motions.

As Field CTO and Strategic Advisory member at Citrix, I engage deeply with top-tier global accounts. Key responsibilities included:Executive Partnerships: Foster C-level relationships as executive sponsor, driving impactful outcomes and establishing enduring strategic partnerships based on trust.Presales Leadership: Play vital role on executive presales team enhancing operations and instituting best practices. Spearheaded Value Engineering group, Strategic Advisory practice, and other key initiatives.Thought Leadership: Refine account strategies alongside sales teams. Strong advocate for Citrix’s vision, conducting in-depth Business Value Analysis with strategic accounts. Assist product and engineering leadership on roadmaps and go-to-market strategies. Guide customers on digital transformations.Team Building & Mentorship: Instrumental in creating “Distinguished Sales Engineer” and “Solution Strategist” roles. Take pride in mentoring future presales leaders.

• As the first Solutions Strategist at Citrix, I worked as a Field CTO for Americas, engaged with our largest and strategic accounts across the Americas. • Primary focus areas included Pre-Sales solution development, evangelizing the Citrix vision, value selling Citrix solutions, and cultivating executive relationships within the C suite.• Acted as a thought leader representing Citrix at industry events and conferences and led various field marketing and community efforts.• Represented the voice of the customer, engaging with product management and engineering leadership teams to align and prioritize product roadmap with customer needs. Field liaison helping funnel feedback from strategic customers within the various market segments to the PM organization.

• As a Distinguished Sales Engineer, I was responsible for establishing executive level relationships with decision makers and stakeholders within a distinct set of strategic and complex accounts within the Central US. • I functioned as a thought leader across the Americas Sales & Services organization.• Architected solutions across all Citrix Products at the Enterprise Architect level. Demonstrated expertise in common Operational workflows and processes.• Worked closely with Product Managers to articulate industry trends, customer needs, andproduct improvement areas. Occasionally, supplemented Product Management resources inproduct conversations with customers.• Served as a mentor and coach to field SE’s ensuring that proper Sales Engineering bestpractices and techniques are being applied to customer relationships and sales cycles.

As the Principal Sales Engineer, I handled some of the largest enterprise accounts within Central US and was responsible for leading all technical aspects of the sales process. Key responsibilities included:• Managing and interpreting the customers business requirements and mapping solutions and transformation roadmaps that best fit their needs.• Educating partners on our products and helping them accelerate sales opportunities.• Be the trusted technical advisor in all my accounts.• Organized and led monthly technical training sessions for the US Enterprise SE team.• Led the Google Chromebook Ambassador Program at Citrix and member of the technical advisory council• Speaker at various conferences including Citrix User Group events, Citrix Synergy, Summit and Servtech. KEY ACHIEVEMENTS• Circle of Excellence (250% Quota Attainment)- 2017• Presidents Club - 2016• Americas Sales Engineer of The Year – 2016• Sales Engineer Excellence Award - 2015• Citrix Technology Advocate – 2018-2021• Most Valuable Player - 2016 US Enterprise Sales Top Performer• Top Quarterly Performance - Q1 2016• SE Top Gun - 2015, 2016• SE of the Quarter ("Above and Beyond" Award) for Americas Geo - Q4, 2014• 100% Club - 2013 (140% Quota Attainment)• 103% Quota Attainment in 2014• Multiple MVP Nominations in 2013, 2014

Citrix Unplugged is a monthly podcast where we host Citrites and Community champions. The mission for the show was to get to know our peers, learn about their career and personal stories and feel inspired in the process.

Technical lead responsible for the architecture and administration of the Microsoft infrastructure at Harbor which includes (but not limited to) Active Directory, File and Print Services, Group Policy, Exchange 2010, SharePoint 2010, Project Server 2010, SQL 2008 and Windows Server 2008/2003

• Technical lead for the Mayer Brown Citrix infrastructure. • Key technologies implemented and supported include XenApp 4.5, Web Interface 5.3, Access Gateway 9.x, Citrix Edgesight 5.3 and Netscaler load balancers.• Part of cross functional technical leadership team responsible for mergers and acquisitions. • Responsible for managing and updating the Active Directory infrastructure including Group Policies, Organizational Units, and Security Groups pertaining to the Citrix infrastructure as needed.• Determine cost estimates, timelines, effort hours and detailed project plans for internal projects.• Responsible for developing cost effective Citrix solutions to address new business requirements on a regular basis.• Provide third level support to troubleshoot business outages.• Backup resource for the Electronic Software Distribution Infrastructure (HP Client Automation)

• Recognized as the primary technical resource for projects involving Microsoft and Citrix technologies. Helped establish and lead the Citrix consulting practice.• Partnered with the sales team to identify opportunities, participated in proposal creation and presentation, and vision setting.• Conducted seminars and workshops on new and emerging technologies within Citrix and Microsoft technology areas.

• Diagnosed and maintained residential hall networks. Counseled fellow students on software installation and general troubleshooting.• Additional responsibility given based on performance to resolve security related issues such as tracking down users involved in port scanning, bandwidth abuse and copyright violations and taking necessary actions.

• Installed and configured Cisco 800 series routers. Configuration involved static routing, authentication, and logging.• Installed and configured Windows NT servers and resolved software issues, including driver upgrades, server patching and infrastructure services configuration