Global Vice President, Csi | Head Of Solutions Consulting, Prof Svcs, Smb & Digital Cs, Self Svc
CurrentAs Global VP of Customer Solutions and Innovation, I lead a team that combines pre and post-sales support functions in order to take a customer-centric approach to the entire customer experience. The pillars that make up the team include Solutions Consulting, Solutions Innovation, Professional Services, and SMB/Scaled and Digital Customer Success.Customer Solutions and Innovation brings strategic unity to customer engagement in order to shape better solutions and ultimately, deliver success for our customers. We exemplify a forward-thinking approach to customer centricity.By bringing together these teams under one umbrella, we are able to streamline customer engagement across the journey from initial problem identification, to solutioning, sale, deployment, and adoption. This unified approach represents a truly differentiated strategy compared to competitors.We serve as the solution engine and innovation hub for Wrike. The Customer Solutions and Innovation team represents the voice of the customer, leading to meaningful influence on the future of Wrike's product and roadmap.By embedding the customer perspective across the pre and post sale lifecycle, we are able to identify friction points and opportunities in an integrated way. This allows us to incubate impactful solutions that create seamless customer experiences and drive adoption of Wrike.