Dtoc Service Availability Manager
The Walt Disney Company (Via Kforce)
Seattle, Wa
• The Service Availability Manager has responsibility to lead and develop members of the DTOC (Disney Technical Operations Center) and participate in an on-call rotation.• Ensuring that proactive measures to improve the availability of services are implemented• Drive the efficiency and effectiveness of the Major Incident Management process • Coordinate technical activities and resources and manage organizational communication to ensure timely resolution• Facilitate the resolution of all problem records within the scope of the Enterprise Availability team• Work with all problem resolution teams to ensure timely resolution of problems• Identify and drive service availability improvement opportunities by executing best practice techniques • Lead the Enterprise Availability function and team; this includes managing and developing the resources supporting the Enterprise service• Participate in the development and governance of contracts, service level agreements, and policies for third party suppliers; focusing on areas related to Major Incident, Problem, and Availability Management. • Participating in the IT infrastructure design, including specifying the availability requirements for applications
