Hi 👋I'm Gladice Lee, a dedicated business analysis professional with a dual bachelor's degree in commerce from the University of Victoria and a degree in business administration from the National Sun Yat-Sen University. My international education and immersion in diverse cultures have equipped me with a bilingual proficiency in Mandarin Chinese and English, allowing me to connect effectively with people from various backgrounds.My professional journey spans multiple roles across different industries, each enriching my analytical and operational expertise. As a customer service sales representative, I significantly enhanced customer engagement by 70% on social media through targeted marketing strategies and data-driven content analysis. In my role as an administrative assistant, I achieved 100% accuracy in generating daily revenue reports and leveraging Palisis software for advanced demand forecasting, which optimized resource allocation and service efficiency. My tenure as a procurement co-op honed my supply chain and operations management skills, where I conducted a detailed analysis of lead times, costs, and carbon footprints in supplier quotations, placing over 500 orders to enhance supply chain efficiency and sustainability.Currently, as a supply chain analyst, I revolutionize shipping processes by implementing advanced algorithms to evaluate eight weighted criteria, leading to standardized operations, a 15% reduction in costs, and a 20% improvement in delivery times. My expertise in Python and R has been instrumental in executing comprehensive cost analyses and evaluating supplier performance using KPIs, achieving a 10% decrease in overall supply chain costs and a 30% improvement in supplier reliability. I am passionate about leveraging data-driven insights to drive operational excellence and strategic decision-making.If you share similar aspirations or have an opportunity where my expertise can be of value, I would love to connect with you 🙌