• Customer Service Executive in EasyJet airlines and Ideal Shopping Direct.• Conducting training sessions to improve Csat and NPS.• Side barging with agents and grooming them on soft skills.

• City Manager Mumbai – Pune• Taking care of 5 teams who promote the brand all over Mumbai and Pune.• Training interns and promoters about the product and making sure they understand and deliver the information well.

• Front office executive• Assisting L&D with new and interactive training methods to make training sessions interesting.

• Telephone operator• Training colleagues on pronunciation and interpersonal skills in my department by listening to their calls side by side and giving them feedback based on their communication.• Updating stats and performance updates etc.

• Calling all cardmembers whose Chase credit cards are delinquent.• I was appointed to present my team's monthly performance and to take care of my team’s areas of improvement on Csat.

• The Train line (UK Process)• Providing Customer Service for Corporate Customers & handling Web Support Calls.• Attending supervisor calls• Training the new batches while in OJT, ensuring they achieve the basic requirements before they graduate to the operations floor.