As a Technical Account Manager at Gracenote - A Nielsen Company, I oversee the implementation of Gracenote solutions to data customers, as well as provide day-to-day technical account management for named strategic customers across India and the Middle East and South-East Asia. Implementation & Onboarding 1. Involving in the full customer lifecycle to make customers successful and increase revenue and retention. 2. Owning delivery of solutions to customers. 3. The interface with the product delivery teams of our customers. 4. Managing communication in good and challenging project phases. 5. The primary technical post-sales contact for key customers. 6. Triaging and managing the status of all assigned customer issues. 7. The interface with other Gracenote Nielsen product, engineering and content teams is necessary to solve complex customer issues. 8. Providing various teams with overall health information of the customer base, including indicators to identify at-risk customers, including through the use of the company’s online sales management tools.9. Maintaining excellent technical product knowledge on Gracenote's video product portfolio.

A customer delight enthusiast.1. Worked with clients to understand the use case and design workflow and provide a suitable solution.2. Assisted the HR and L&D Teams to facilitate a seamless user onboarding process, ensuring a smooth ‘go live’ and introduction for the users from the outset.3. Managed customer expectations around delivery times for product fixes and enhancements.4. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.5. Standardise interventions for each point in the journey6. Monitored product usage on a periodic basis and reported usage patterns to the management 7. Acting as the bridge between the Disprz Product / Engineering team and the customer or channel partner.8. Proactively finding new ways to grow the account (Users and revenue)9. Develop a strong relationship with the client.

1. Assisting the bankers in opening customer accounts.2. Verifying/sharing information with bankers related to the customer.3. Responsible for giving accurate information about the customers to the banks and maintaining good AHT (average handling time).4. Ensuring 100% quality standards without any fatal errors.5. Helping the Team leader to train the freshers so that they can achieve maximum sales for the company and complete the target.