• Provided one-on-one coaching to students, resume and cover letter critique and referrals to career resources and services• Facilitated 20-minute workshops related to Peerconnect's pillars: Study well. Work well. Live well.• Conducted outreach and marketing activities to increase Peerconnect's visibility through: orientations, service fairs, in-class presentations, mobile marketing zones, divisional and college-wide events

• Managed and controlled passenger related activities in accordance with airline’s specific requirement to ensure operations run smoothly without significant delays• Ensured all resources are available (people & equipment) for an on-time departure• Conducted daily staff meetings and pre, during and post flight departure briefings with the following airline clients: Air Mauritius, Druk Air, Emirates, Garuda Indonesia, Qatar Airways, and Sri Lankan Airlines.• Verified and resolved discrepancies on visa issues and other related travel documents; listened and investigate customer complaints and took appropriate measures to ensure customers satisfaction• Supervised the work performance and grooming standards of 40 customer service staff; Provided accurate, timely and constructive feedback and applies disciplinary action as required• Trained new staff and provided full support as they develop in their new role• Motivated and created team spirit by coaching and reinforcing contribution of team members• Assisted the management in strategically improving the workflow for the flight management unit which includes reporting of hazards and incidents encountered in daily operations