The Senior Account Specialist (SAS) role supports non-invasive products including consumables and disposables. Building and developing a sales strategy for your assigned territory and customer base.Territory penetration, effective call planning, time management and accurate forecasting.Drive utilization through product demonstrations as well as customer training and education around indications, contradictions and safety.Execute launch installation action plans and leverage reward programs and enrollment tools to drive consumable usage.Coordinate and achieve high attendance at user meetings and intro workshops. Support and help facilitate tradeshows and workshops.Develop and maintain key relationships. Identify new customers while maintaining and building existing customer base. Develop business evaluations and reviews.High collaboration and maintain consistent communication with all team members including surgical and non-surgical specialists, marketing and clinical counterparts.Generate leads and cross-selling opportunities for Capital Equipment Specialists.Prepare sales contracts that include terms, quotes, and pricing.Administrative tasks include, Quarterly business plans, maintaining account profiles and customer database and expense reports.Build customer loyalty through superior customer service, effective communication and maximizing customer contact.

Understand customer’s needs/requirements and offer resolutions that address their needs. Source new sales opportunities through inbound lead follow-up. A top performer in opening new accounts and adding sustainable revenue to the organization. Introduce and execute the delivery of new product lines and key promotions. Research accounts, identify key players and generate sales. Conduct product in-services and promotional events with existing and prospective clients. Consistently achieve quarterly quotas and call volume (average 60 calls/day).Maintain and expand business partnerships within assigned territories.Performance Awards:Practice Development Specialist of the Year (2014, 2015, 2016)Circle of Excellence 2019All Star Club 2020Rolex Club 2020

Develop business plans to implement within the store to utilize all available channels (.com, BBFB, phone, premium brands) to deliver expected financial outcomes.Ensure the sales floor is prepared to sell through the execution of Sales merchandising.Utilize company communication tools to stay current on national strategies and tactics and coaches supervisors on key messages.Execute labor management cycle to effectively schedule and manage sales labor to meet business group plans.Leadership Responsibilities:Oversee candidate selection process of new hires and conduct department specific training for new employees in partnership with district leadership.Assess, deliver and reinforce personal development plans for direct reports.Provide timely coaching and training to reinforce behaviors.Provide training to direct reports (coaching, roles & responsibilities and business group plans)Perform formal monthly Developmental one on one with direct reports.Act as a Customer Experience Leader.Partner with the General Manager, Sales Manager(s) and District leadership to identify areas of opportunity in support of business group plans.Create an environment for the MCSA that ensures he/she is educated in every product wesell and is prepared to engage with our customers in an environment that makes them the most comfortable while assessing and meeting them in a way that best serves their needs.Ensure the Sales Transaction Assistant is in a position to enrich and ensure that the last chapter of the customers shopping experience is handled in a professional, quick, and accurate manner while reinforcing the execution of the Business Groups selling strategies.Provide input to Sales Supervisor(s) regarding individual behavioral opportunities withintheir team.

Managed all sales functions of the store, which consisted of front-end operations, back-end operations,inventory controls, shipping and receiving.Ensure a customer ready store by controlling and managing inventory, truck receiving process, accurately setting ads, Plano-gram, talent development, and providing a great customer service desk. Proven ability to rebuild the operational success so the business is more profitable.

Operational responsibilities consisted of managing front-end operations, back-end operations; drive sales, profitability, controlling the P&L (profit and loss) and financial reporting. Tasks include recruiting, interviewing, developing associates and assisting the store manager with day-to-day business decisions. Asset Protection responsibilities consisted of building internal partnerships, assessing AP vulnerabilities and developing strategies to address them. Conduct internal and external theft investigations, operational accountability regarding shrink reduction. Report writing and work in liaison with local law enforcement agency. Conduct operational programs that prevent losses, enforcing emergency evacuation procedures, coordinate safety and health programs that are compliant with Cal OSHA standards.

Duties consisted of executing internal fraud investigations, interrogation of suspects, conduct operational test and checks, analyze terminal variances, utilize the LP database system, develop strategies to addressshrinkage, conduct quarterly, and yearly inventory, enforce safety programs with company and OSHAcompliance. C.C.T.V surveillance, apprehending subjects, report writing and work in liaison with local lawenforcement agency.