Improved instruction methods by using various assessment tools andstrategies.Gave one-on-one attention to each student while maintaining overall focuson the entire group.Developed and taught ESL curriculum to improve students' conversationalabilities.Taught 5 classes daily with an average of 6 students each, includingadvanced, beginner, and intermediate levels.Administered and graded tests and assignments to evaluate studentprogress.Educated over 100 students in the basics of English grammar andconversational speaking.Students were from different countries: Mexico, Argentina, Colombia,Panama, Brazil, Chile, Uruguay, and Turkey.They belonged to different companies: FONTUR (Policia de Colombia),Bancoldex (Nursing course). Embraer, Direct TV, Banamex, Despegar,Fiduoccidente, etc.

Worked to maintain outstanding attendance record, consistently arriving towork ready to start immediately.Gave one-on-one attention to each student while maintaining overall focuson entire group.Attended workshops to learn about student motivation and engaginglearning activities.Increased ESL students' reading levels by integrating online word gamesand altering lesson plans for students needing extra guidance.Worked one on one sessions and up to 18 students per class.Emphasized critical thinking through small group activities.Assigned and corrected homework.Used positive reinforcement and provided clear feedback to help studentssucceed.

Customer Service - Software Support (GDS)Customer service (B2B). Customized management with major globalcustomers.Testing and migration of Sabre's customer database from plain text system to GUI platform.Conducted research, gathered information from multiple sources, and presented results.Used critical thinking to break down problems, evaluate solutions and make decisions.Proved successful working within tight deadlines and fast-paced atmosphere.

SMS Media Supervisor In office and remotelyQuality control on live SMS sessions (Cellfish.com)The company is based in New York and Paris. All communications are in English via E-Mail. Call centers are based in Argentina, the Philippines, Kenya, India, and Paraguay. Being bilingual is a must to communicate between management and centers.Promoted to PM for the implementation of a new platform. Had direct contact with our customers, explaining the benefits of it.