Gladys Estupinian Email & Phone Number

San Fernando, California, United States

As a Customer Support Representative, I provide exceptional support to GPS device users, troubleshooting technical issues and ensuring a seamless experience. I've maintained a high customer satisfaction rate, consistently exceeding company benchmarks.Key Highlights:-Collaborated with cross-functional teams to quickly resolve complex technical challenges.-Developed a strong knowledge base of GPS technology and software.-Assisted in creating user guides and FAQs to improve customer self-help resources.-Actively contributed to team meetings, sharing valuable customer feedback for product improvements.

Los Angeles, California, United States

-Coordinated and scheduled over 500 loop lines a month while maintaining a 96% candidate experience score.-Experience with Application tracking systems.-Ownership of early talent recruiting and pathways programs. -Spearheaded program functions including; Candidate review sessions, mid-cycle reviews, and final evaluations. -Managed multiple calendars to arrange live sessions for final evals to include several managers and directors. -Supported the events program for internal participants.-Planned and executed off-site social events for multiple locations across the country with over 50 guests each. -Planned and facilitated panels with over 400 viewers, owned every aspect of the project including deciding on a topic, finding panelist, prepping panelist, sending out company-wide communications, broadcasting the live event, and facilitating the live panel. -Led several focus groups to get raw data on program participant’s expectations to give a better program experience.

-Voted Partner of the Quarter by peers - awarded for representing the Starbucks experience -Assess operational and training inefficiencies to spearhead change; positioning the store to consistently outperform company expectations and KPIs -Support the training and development of new and existing employees through evaluating performance and retention of training, ultimately, elevating Customer Connection metrics by 15%.-Ensure upkeep of systems to support the overall quality and food safety of the Store - proven through third party Quality Assurance Audits. -Support multiple locations with logistics and execution of community events to support brand awareness and representation -Owned the daily operations of a high-volume location - inventory management, employee & customer relations, scheduling/playbook logistics.

Santa Clarita, California, United States

-Received Service Superstar award for focus on speed and friendly service-Managed daily sales exceeding $75,000 and seasonal sales $2.5 million across four restaurants.-Recruited and promoted over 30 reports into leadership roles, as well as supporting the recruiting efforts for the scheduling department and other restaurant support roles. -Utilized P&L statements to track and monitor budget and performance of labor and sales. -Ensured daily restaurant operations fell in compliance with all Six Flags, Food & Beverage Operations, local County Health Department and FDA policies and procedures.

Santa Clarita, California, United States

Santa Clarita, California, United States

Master'S Degree, Health/Health Care Administration/Management, 3.67

Activities and Societies: THE NATIONAL SOCIETY OF LEADERSHIP AND SUCCESS

Bachelor Of Science - Bs, Biology/Biological Sciences, General