Gladys Martin Email & Phone Number

Belleville, On, Ca

Responsible for providing information, making reservations and selling to the public and other administrative functions. ▪ Perform accurate data entry, wrote reports, hold presentations, and maintained the company's internal filing systems.▪ Utilize client-focused sales expertise and natural problem-solving skills to maximize each client interaction.▪ Exhibit professional judgment to screen, prioritize and determine actions for incoming calls and inquiries.▪ Proactively manage client expectations, identify client success risks and issues, and provide first line support in a timely, professional and courteous manner. ▪Drive consistency throughout day-to-day tactical operations: standards, tools, best practices, process knowledge and communication.▪ Establish effective support frameworks and designed programs to strengthen and improve morale, teamwork and the overall work environment.▪ Create work priorities by delegating work to office support staff and ensured deadlines were met without foregoing protocol or set procedures.▪ Assess clients' needs in order to create a match for their vacation plans and demonstrate a consistent ability to close sales and achieve high productivity.

Belleville, Ontario, Canada

Responsible for delivering overarching front desk support—including scheduling, answering phones, resolving issues/complaints, checking in visitors, and maintaining visitor logs—while driving the achievement of business goals.▪ Maintain comprehensive operational knowledge, provided customer solutions, and handle administrative tasks including reports, correspondence, expenses, and inventory-related activities.▪ Keep records of room availability and guests' accounts using computerized property management system.▪ Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.▪ Resolve guest problems/complaints and utilize best judgment in resolving issues or referring to management as needed.▪ Collaborate with cross functional partners to develop solutions and processes for managing and servicing our clients to ensure we maintain a successful client experience.