• Provide customer service by establishing and maintaining customer communications via e-mail, phone, virtual, and in person meetings.• Act as the first point of contact with clients who have issues that need to be resolved.• Participate in designing, building, and implementing cloud solutions for new and existing clients.• Meet with clients to understand their requirements and concerns in their cloud journey.• Collaborate with cross-functional teams to ensure the solution is implemented correctly• Conduct training for our customers and ensure the SLA is implemented.

• Conduct market research to identify potential customers.• Lead the sales team in conducting market research, negotiating, and closing deals• Set up physical or virtual meetings with clients, both local and international to understand their wishes and concerns.• Create payment plans and follow up to ensure all payments are made on time.• Follow up on customer needs.• Manage office inventory by restocking supplies and placing purchase orders.• Manage the company database with client information. • Support the software development project for key features in machines using scrum to get key features to the market faster.• Negotiate and agree with the customer on the requirements of the Service Level Agreement • Administrative duties as requested to ensure the smooth running of the office.

•Protected Azure environments using policies, RBAC, PIM, and Defender• Created and protected Virtual networks and virtual machines• Deployed and managed storage accounts, containers, and blobs.• Set up EC2 instances and create roles and policies for the service.• Created VPCs and public and private subnets• Enables MFA in both Azure and AWS• Store and inspect logs to determine activities in Azure and AWS• Led a team of 5 on projects that protect the Azure environment using RBAC and Defender

Valor is a team of cybersecurity experts that simplifies identifying and addressing cybersecurity threats and business requirements for leading small to medium sized businesses. At Valor, I have the opportunity to collaborate with our team of experts to serve our clients, formulate thought leadership deliverables, and learn the intricacies of building a business.Delivered Results: -Produced and optimized marketing and social media campaigns to include but not limited to initial outreach, and ongoing partnership education.-Collaboratively optimized company website, service sheets, and associated marketing materials.-Drafted, socialized, and maintained both internal and client facing Information Security policies and procedures.-Coached other team members through analysis, advisory, and cyber awareness activities.-Evaluated internal technical, physical, and administrative controls for effectiveness, and provided findings to C-level executives, in alignment with best practices.

• Troubleshoot and resolve a diverse range of technical issues and customer support requests from the helpdesk across multiple systems and applications for end-users via email and phone.• Managed a network of over 100 computers in the head office and remotely in 10 offices across the country, installing, configuring, and maintaining hardware, software, and operating systems.• Provided training on how to use company software including helpdesk for over 100 staff.• Collaborated with supervisors to escalate and address customer inquiries or technical issues.• Documented all transactions and support interactions in the system for future reference