-Addressed social determinants of health to improve overall health outcomes of over 150 members a month through inbound and outbound calls.-Kept record of 30-40 caller interactions daily and accurately completed data entry into designated systems.-Mentored new hires on a one-on-one level over a 6 month period to assist in identifying opportunities for process improvement and providing constructive feedback.-Consistently achieved 80% or higher in quality of calls and adherence to schedule on a monthly and yearly basis.-Directly consulted with 3 to 4 community organizations nationwide on a daily basis in order to locate more services for our members. -Participated in 2 to 3 pilot projects over a 6 month period reporting any discrepancies against the overall objectives of the project as well as highlighting the positives.-Audited current database entries to ensure organization information was up to date in the system.

-Collaborated with 5 team members to provide excellent customer service in a timely manner to over 100 guests a day in a high demand environment. -Communicated clearly and positively with team members and management to ensure the quality of food and products were up to standard.

-Provided hundreds of students, faculty, administration, and customers with exceptional customer service and quality assurance.-Conducted 40-50 sale transactions daily and ensured that they were completed promptly and accurately.

-Managed a community service based interest group helping a group of 15 first-year students in their personal adjustment to the university.-Coordinated and led 2- 3 weekly community service based activities at the university and in the Tampa Bay area.-Scheduled 1 on 1 bi-weekly meetings with students and helped them develop personal strategies to aid in their transition into the university.