Gladys Castillo

Gladys Castillo Email and Phone Number

Project Management | Lean Six Sigma | Community Engagement | Care Management | Mentoring | Data Entry | Training
Gladys Castillo's Location
Tampa, Florida, United States, United States
Gladys Castillo's Contact Details

Gladys Castillo work email

Gladys Castillo personal email

n/a
About Gladys Castillo

Gladys Castillo is a Project Management | Lean Six Sigma | Community Engagement | Care Management | Mentoring | Data Entry | Training.

Gladys Castillo's Current Company Details

Project Management | Lean Six Sigma | Community Engagement | Care Management | Mentoring | Data Entry | Training
Gladys Castillo Work Experience Details
  • Centene Corporation
    Peer Coach
    Centene Corporation Jul 2018 - Dec 2020
    -Addressed social determinants of health to improve overall health outcomes of over 150 members a month through inbound and outbound calls.-Kept record of 30-40 caller interactions daily and accurately completed data entry into designated systems.-Mentored new hires on a one-on-one level over a 6 month period to assist in identifying opportunities for process improvement and providing constructive feedback.-Consistently achieved 80% or higher in quality of calls and adherence to schedule on a monthly and yearly basis.-Directly consulted with 3 to 4 community organizations nationwide on a daily basis in order to locate more services for our members. -Participated in 2 to 3 pilot projects over a 6 month period reporting any discrepancies against the overall objectives of the project as well as highlighting the positives.-Audited current database entries to ensure organization information was up to date in the system.
  • The Walt Disney Company
    Food & Beverage Specialist
    The Walt Disney Company Dec 2017 - Apr 2018
    -Collaborated with 5 team members to provide excellent customer service in a timely manner to over 100 guests a day in a high demand environment. -Communicated clearly and positively with team members and management to ensure the quality of food and products were up to standard.
  • Barnes & Noble, Inc.
    Book Seller
    Barnes & Noble, Inc. Dec 2016 - Mar 2017
    -Provided hundreds of students, faculty, administration, and customers with exceptional customer service and quality assurance.-Conducted 40-50 sale transactions daily and ensured that they were completed promptly and accurately.
  • University Of South Florida
    Network Leader
    University Of South Florida Mar 2014 - Oct 2014
    -Managed a community service based interest group helping a group of 15 first-year students in their personal adjustment to the university.-Coordinated and led 2- 3 weekly community service based activities at the university and in the Tampa Bay area.-Scheduled 1 on 1 bi-weekly meetings with students and helped them develop personal strategies to aid in their transition into the university.

Gladys Castillo Education Details

Frequently Asked Questions about Gladys Castillo

What is Gladys Castillo's role at the current company?

Gladys Castillo's current role is Project Management | Lean Six Sigma | Community Engagement | Care Management | Mentoring | Data Entry | Training.

What is Gladys Castillo's email address?

Gladys Castillo's email address is gc****@****ene.com

What schools did Gladys Castillo attend?

Gladys Castillo attended University Of South Florida, Liberty High School.

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