Gladys Del Valle Velazquez

Gladys Del Valle Velazquez Email and Phone Number

Director | Sales Management | Customer Success | Operations @ Ericsson
kista, stockholm, sweden
Gladys Del Valle Velazquez's Location
Mexico City Metropolitan Area, Mexico
About Gladys Del Valle Velazquez

I am recognized as a Sales and Service Delivery Executive, passionate, enthusiastic and efficient in the technology industry with more than 20 years of experience in Mexico and LATAM that consistently exceeds results. Proven track record in the consulting industry and designing and implementing sales and service delivery plans and strategies covering Enterprise Business and developing in-depth knowledge in core industries such as Telecommunications, CPG, Manufacturing, Retail and Banking Financial Sector.I always conduct myself with honesty, loyalty, responsibility, commitment and integrity as my fundamental values, I am passionate about building stable and trust-based relationships with the C-Suite of companies that I have had the opportunity to serve and with different partners and integrators, analyzing and resolving business issues independently or as a member of a team oriented to the achievement of specific objectives. Adaptable to complex changing environments with consistent business results. Recognized for innovating and implementing successful new business models. Short, mid and long term business vision with vast experience in managing strategies for key/complex accounts.I have had the opportunity to fill different positions and roles, building and leading incredible high-performance teams developing leaders in operations, sales, business and market development to drive and expand our Digital Transformation portfolio with collaboration, leadership, passion and commitment for the Success of the Client in global and local companies.I own a Master's Degree in Top Management and I have more than three years of experience providing talks, conferences, advisories in market research. My hobbie is my podcast "The boss journal" which has been listened in different countries in Latam and Europe.

Gladys Del Valle Velazquez's Current Company Details
Ericsson

Ericsson

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Director | Sales Management | Customer Success | Operations
kista, stockholm, sweden
Website:
ericsson.com
Employees:
128421
Gladys Del Valle Velazquez Work Experience Details
  • Ericsson
    Account Manager
    Ericsson Jan 2024 - Present
    México
  • Anthares Business
    Sales Director /Director Comercial
    Anthares Business Apr 2020 - Present
    Mexico
    - Challenging my customers to think out of the box to create benefits for their business, always aligning their strategic priorities with our Digital Transformation portfolio. Working together with my customers, we delivered outstanding projects which helped them to simplify their business process and run their business live. Focus on Telco, Financial and Manufacturing industries- Create rapport to explore opportunities with customers and then transform the dialogue into successful long term business relationships and digital transformation proposals which include consulting services, training and software licenses.- Support GTM and Sales strategies, directly and through integrator alliances
  • Anthares It Services
    Chief Operating Officer & Delivery Services
    Anthares It Services Feb 2019 - Mar 2020
    Mexico City Area, Mexico
    - Ensure excellence in delivery Professional Services while enhancing business focus, account and deal development, and attaining tight alignment with LoBs and support functions. My great contribution was instilling a culture of excellence in service delivery execution.- Growing our Portfolio footprint looking to increase the current delivered value to the customer.- In charge of several accounts managing operations and projects. - Balancing customer relationship management effort involving service delivery management, product knowledge/ problem-solving/solutions and direction of all other and necessary specialized resources.Tracking of project/program performance indicators and monitor progress, identify and quantify variances to take corrective actions.• Lead bid preparation and approval for services projects• Overall responsibility for providing scoping, sizing and estimates on project efforts for project engagements
  • Telcel
    Latam Regional Business Process Manager
    Telcel Feb 2016 - Feb 2019
    Mexico City Area, Mexico
    - Proudly to be in charge of developing and executing of the Top strategy for Cloud Migrations for Mobile Operations segment in Latam, managing critical operational services- Working with an incredible team to expand our Operational Framework called “Standard Model” for Mobile Operations into our Latin America region in four dimensions: Processes, Technology, Governance and People- Establish operational management goals for the Global Services Operation Center (GSOC) aligning to enterprise, offering, industry, division and geographic workforce management strategies.-Leading a high-performance team for Latin America responsible for solutions delivery and project implementations. It was a great opportunity for leading and mentoring direct reports in personal and career development by providing regular feedback- Supporting internal efforts to improve delivery processes and project management
  • Telcel
    Manager Of Business Process Management
    Telcel Jan 2014 - Feb 2016
    Mexico City Area, Mexico
    - Leading the expansion of our "Standard Model" which includes Network Monitoring, Service Desk, and KPIS into the LATAM region. Our mission is to demonstrate that our Operational Model can help other subsidiaries to reduce CAPEX and OPEX.-Support team members needs, by working with Team Leaders to understand career goals and areas of expertise to assign best candidates to new projects. • Timely and complete financial reporting• Resource request fulfillment• Own and manage customer relationships as a trusted advisor, and measure and maintain internal customer satisfaction
  • Telcel
    Head Of Workflow Support Systems
    Telcel Aug 2007 - Jan 2014
    Mexico
    - Establish a great customer support factory including: process, technology and KPIS to help more than 3,000 users and +10K requests anually.- Delivery of more than 200 automation projects with high impact on the operational efficiency- Increase the usability of our software solutions through new use cases to create value for the operational processes.
  • Telcel
    Software Development Analyst
    Telcel Apr 2004 - Aug 2007
    Mexico City Area, Mexico
    - Making it easier for people in NOC to work through automation.- Deliver software solutions to add value to the network management.- work using standardized across software development frameworks to be scaled

Gladys Del Valle Velazquez Skills

It Service Management Project Management Telecommunications Itil Pmp It Management Team Leadership Management Iso 20000 It Strategy Business Strategy Enterprise Software Operaciones De Ti Integration Business Intelligence Estrategia Ti Pmo Pre Sales Solution Architecture Cloud Computing Gobierno Ti Six Sigma Gestion Del Cambio Digital Transformation Consulting Digital Strategy Business Analysis Change Management Business Process Strategy Negociacion Leadership Strategic Vision Customer Journey Mapping Strategic Planning Business Process Improvement Sales Management Customer Experience Prototyping Customer Service Business Model Canvas Marketing Digital

Gladys Del Valle Velazquez Education Details

Frequently Asked Questions about Gladys Del Valle Velazquez

What company does Gladys Del Valle Velazquez work for?

Gladys Del Valle Velazquez works for Ericsson

What is Gladys Del Valle Velazquez's role at the current company?

Gladys Del Valle Velazquez's current role is Director | Sales Management | Customer Success | Operations.

What schools did Gladys Del Valle Velazquez attend?

Gladys Del Valle Velazquez attended Ipade Business School, Universidad Nacional Autónoma De México, Inttelmex It, University Of San Diego School Of Business, Tecnológico De Monterrey, Universidad Tecnológica De México, Tecnológico De Monterrey.

What skills is Gladys Del Valle Velazquez known for?

Gladys Del Valle Velazquez has skills like It Service Management, Project Management, Telecommunications, Itil, Pmp, It Management, Team Leadership, Management, Iso 20000, It Strategy, Business Strategy, Enterprise Software.

Who are Gladys Del Valle Velazquez's colleagues?

Gladys Del Valle Velazquez's colleagues are Kaiyu Liu, Pankaj Malik, Fredrik Granåsen, Peter Kristiansson, Hiroaki Wada, Alma Olimpia Cruz, Oladipo Olaoluwa.

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