Gladys Del Valle Velazquez Email & Phone Number

México

Mexico

- Challenging my customers to think out of the box to create benefits for their business, always aligning their strategic priorities with our Digital Transformation portfolio. Working together with my customers, we delivered outstanding projects which helped them to simplify their business process and run their business live. Focus on Telco, Financial and Manufacturing industries- Create rapport to explore opportunities with customers and then transform the dialogue into successful long term business relationships and digital transformation proposals which include consulting services, training and software licenses.- Support GTM and Sales strategies, directly and through integrator alliances

Mexico City Area, Mexico

- Ensure excellence in delivery Professional Services while enhancing business focus, account and deal development, and attaining tight alignment with LoBs and support functions. My great contribution was instilling a culture of excellence in service delivery execution.- Growing our Portfolio footprint looking to increase the current delivered value to the customer.- In charge of several accounts managing operations and projects. - Balancing customer relationship management effort involving service delivery management, product knowledge/ problem-solving/solutions and direction of all other and necessary specialized resources.Tracking of project/program performance indicators and monitor progress, identify and quantify variances to take corrective actions.• Lead bid preparation and approval for services projects• Overall responsibility for providing scoping, sizing and estimates on project efforts for project engagements

Mexico City Area, Mexico

- Proudly to be in charge of developing and executing of the Top strategy for Cloud Migrations for Mobile Operations segment in Latam, managing critical operational services- Working with an incredible team to expand our Operational Framework called “Standard Model” for Mobile Operations into our Latin America region in four dimensions: Processes, Technology, Governance and People- Establish operational management goals for the Global Services Operation Center (GSOC) aligning to enterprise, offering, industry, division and geographic workforce management strategies.-Leading a high-performance team for Latin America responsible for solutions delivery and project implementations. It was a great opportunity for leading and mentoring direct reports in personal and career development by providing regular feedback- Supporting internal efforts to improve delivery processes and project management

Mexico City Area, Mexico

- Leading the expansion of our "Standard Model" which includes Network Monitoring, Service Desk, and KPIS into the LATAM region. Our mission is to demonstrate that our Operational Model can help other subsidiaries to reduce CAPEX and OPEX.-Support team members needs, by working with Team Leaders to understand career goals and areas of expertise to assign best candidates to new projects. • Timely and complete financial reporting• Resource request fulfillment• Own and manage customer relationships as a trusted advisor, and measure and maintain internal customer satisfaction

Mexico

- Establish a great customer support factory including: process, technology and KPIS to help more than 3,000 users and +10K requests anually.- Delivery of more than 200 automation projects with high impact on the operational efficiency- Increase the usability of our software solutions through new use cases to create value for the operational processes.

Mexico City Area, Mexico

- Making it easier for people in NOC to work through automation.- Deliver software solutions to add value to the network management.- work using standardized across software development frameworks to be scaled

Negociación Arte Y Ciencia, Negocios

Activities and Societies: Curso en negociación desde la perspectiva de arte (gobierno de las emociones) y ciencia utilizar los procesos y.

Maestria Alta Direccion, Business Administration And Management, General

Maestria En Administracion De Ti, Information Technology

Ceo Critical Thinking, Management, Diploma

Pmp, Project Management

Ingenieria En Sistemas Computacionales, Tecnologia, Ingeniero

Diplomado Gestion De Servicios Itsm, Information Technology, Diploma

Activities and Societies: Gestión de Servicios de IT