Gladys Flores Email & Phone Number

Tampa, Florida, United States

• Acquired a Property and Casualty Insurance 4-40 license• Analyzed new and renewal risks; provided quotes to bind in accordance with the underwriting standards as provided by SafePoint• Reviewed FNOL claims activity, loss control surveys, inspection reports and handling as required• High volume Inbound call center while adhering to the established productivity and quality metrics established• Collaborated with other departments to resolve policy, billing and endorsement… Show more • Acquired a Property and Casualty Insurance 4-40 license• Analyzed new and renewal risks; provided quotes to bind in accordance with the underwriting standards as provided by SafePoint• Reviewed FNOL claims activity, loss control surveys, inspection reports and handling as required• High volume Inbound call center while adhering to the established productivity and quality metrics established• Collaborated with other departments to resolve policy, billing and endorsement issues/concerns Show less

Tampa, Florida, United States

• Managed pipeline of loans to ensure service standards and financial goals are met• Prepared, balanced and emailed final closing disclosure to title company• Communicated with title companies on final documents to ensure docs are delivered in a timely manner for scheduled loan closing• Balanced final figures with title and ordered wires from the wire desk while also completing post-closing/audit findings

Tampa, Florida, United States

• Responsible for closing a large pipeline of complex purchase loans to prepare CD’s and closing packages by following established procedures for both Wet and Dry funding states• Replied to all emails to stay updated on any process changes, title agent questions while communicating with the processing and Underwriting department to correct and complete files• Authorized and verified funding wires ensuring a timely disbursement after reviewing the executed closing documents. Performed… Show more • Responsible for closing a large pipeline of complex purchase loans to prepare CD’s and closing packages by following established procedures for both Wet and Dry funding states• Replied to all emails to stay updated on any process changes, title agent questions while communicating with the processing and Underwriting department to correct and complete files• Authorized and verified funding wires ensuring a timely disbursement after reviewing the executed closing documents. Performed other duties and projects as assigned Show less

Tampa, Florida, United States

• Assembled and distributed closing packages to title/escrow agents while matching underwriting and compliance requirements ensuring loan meets specific terms and deadlines• Prepared the Initial Cd and balanced the Final Cd with the closing documents to enable Quality Control to issue a final review and clear to close• Ensured all TRID, Underwriting, QC and closing conditions were satisfied prior to releasing the package to the title agent and distribute the funding/wire approval

Tampa, Florida

• Prepared accurate, completed Purchase and Refinance closing packages with Final CD and instructions for all BB&T mortgage loan products including Conventional, VA, USDA, Bond and Portfolio loans• Developed a positive working relationship with both internal and external clients and vendors to ensure performance standards were met• Verified and submitted accurate wires for funding and general ledger tickets. Complied with company guidelines and TRID compliance regulations

Tampa, Florida

• Reviewed loan files for accuracy while analyzing credit reports, mortgage applications, income documents and all applicable compliance documentation• Attention to detail and quality while meeting deadlines in a production environment effectivelywhile meeting client's superior customer service• Able to multi -task between various projects and job scopes with excellent time management

Tampa, Florida

• Answered a high volume of incoming calls from Credit union members regarding requests for Conventional/Consumer loans• Pre-qualified members over the phone based on credit, income, and product guidelines• Followed up with members on incomplete applications to request additional information • Reviewed contracts, credit reports, tax returns, appraisals and loan documents as assigned

Tampa, Florida

•Performed pre-funding due diligence on underwriting review of closed mortgage loans to identify and correct deficiencies while reviewing loan documentation•Compliance review of disclosures, document fees on loans, criteria, concessions and loss mitigation•Reviewed deviations and red flags, comparing tape data from lender to actual documentation; clearing exceptions•Ability to work projects within production standards with quality and service standards to meet client satisfaction

Tampa, Florida

•Reconciled and prepared all work-study reports, student records; assisting with audits as required•Ensured the campus facilities, student lounge and labs are maintained professionally, stocked and secured •Assisted students with tutoring, facility tours, problem resolution while making or receiving calls as needed•Performed various other clerical duties as required or assigned maintaining the spirit of the College’s mission and standards

Tampa, Florida

• Supervised the Wholesale operations closing team ensuring policies and procedures were followed while meeting monthly department goals and service level agreements (SLA's)• Handled escalations and complaints with concise investigation while working closely with other departments for problem resolution• Scheduled meetings and oversaw training, staffing and attendance while monitoring the pipeline workflow for the entire team. Able to prioritize and set deadlines with little supervision

Associate'S Degree, Accounting And Business/Management

Studied Major concepts in Accounting, Finance, Business Ethics, Business Law and Management. Learning skills in planning, decision making.

Business Certified, Business Administration And Management, General

The Business Management program was developed to help equip you with the skills to determine and set the tone for organizational.