Administrative Officer
Pl
Who is Gladys Makoni? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Gladys Makoni is listed as Administrative Officer at PL, based in Dundas, New South Wales, Australia. AeroLeads shows a matched LinkedIn profile for Gladys Makoni.
Gladys Makoni previously worked as Administrative Officer at Positive Life Nsw and Business Support Officer at Tabcorp. Gladys Makoni holds Bachelor Of Medical Laboratory Sciences Honours, Medical from University Of Zimbabwe.
Company email context
Email format at PL
This section adds company-level context without repeating Gladys Makoni's masked contact details.
PL
Review company-level records connected to Gladys Makoni before choosing the right outreach path.
Profile bio
About Gladys Makoni
Business Support Officer and Customer Service Operator bringing top quality Skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer needs and providing prompt, quick and accurate service. Eager, quick to learn and a great team player.
Current workplace
Gladys Makoni's current company
Company context helps verify the profile and gives searchers a useful next step.
8 roles
Gladys Makoni work experience
A career timeline built from the work history available for this profile.
Administrative Officer
Business Support Officer
· Verify Customers Identification details · Process and close Deceased Estate accounts· Initiate and Investigate account/retail claims· Resolve payment disputes· General administration duties· Liaise with internal and external customers
Customer Service Operator
Manage large amounts of incoming callsProvide accurate, valid, and complete information by using the right methods/toolsMeet personal/team sales targets and call handling quotasHandle complaints, provide appropriate solutions and alternatives within the time limitsFollow communication procedures, guidelines, and policiesGo the extra mile to engage customersGreet customers warmly and ascertain problem or reason for callingPlace or cancel ordersWork with customer service manager to ensure proper customer service is being deliveredContribute to team effort by accomplishing related results as needed
Jan 2023 - Oct 2024
Assistant Tutor
Kumon Harrismith
Provided homework assistance using specific curriculum and materials.Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.Developed student confidence through positive reinforcement strategies.Motivated students towards learning and studying to build self-confidence and reduce fear of failure.Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.Used personalized learning plans to guide students to deeper understanding of course material and learning styles.Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.Met with parents to discuss student progress and address concerns.Responded to email and telephone requests to provide students with specific information.Maintained tutoring records to adjust instruction and update parents on student progress.Collaborated with parents to develop appropriate tutoring lessons.Motivated students with accurate feedback and positive reinforcement.Monitored student progress and provided feedback and support.
Jan 2019 - Nov 2022
Medical Laboratory Scientist- Head Of Department
Diagnofirm Medical Laboratories
Performed pre-analytical, analytical and post-analytical processing procedures.Documented test results using computerized and manual transcription methods.Maintained strict adherence to prescribed lab safety guidelines and operational instructions.Tested specimens and blood products in accordance with SANAS ISO17025 accreditation and later SADCAS ISO 15189 standard operating procedures.Analyzed testing results based on established indicators, submitting findings to central lab database.Identified and resolved unexpected results, directing secondary testing measures or collection efforts.Oversaw shipment and reception of laboratory specimens, verifying proper safety precautions and handling methods.Evaluated and implemented new technologies and laboratory techniques to improve quality and robustness of sample analysis.Trained new employees on areas of technical expertise and compliance issues relevant to lab setting.Read literature related to scientific area of expertise to remain current in knowledge.
Feb 2009 - Dec 2018
Senior Laboratory Scientist
National Blood Services Zimbabwe
ACHIEVEMENTS• Contributed to the ISO 9001:2008 accreditation.• Participated in the external audits’ positive outcomes.
Jan 2006 - Dec 2008
Laboratory Scientist
Aug 2004 - Jan 2006
2 education records
Gladys Makoni education
Bachelor Of Medical Laboratory Sciences Honours, Medical
Certificate In Total Quality Management
University Of South Africa/Universiteit Van Suid-Afrika
FAQ
Frequently asked questions about Gladys Makoni
Quick answers generated from the profile data available on this page.
What company does Gladys Makoni work for?
Gladys Makoni works for PL.
What is Gladys Makoni's role at PL?
Gladys Makoni is listed as Administrative Officer at PL.
Where is Gladys Makoni based?
Gladys Makoni is based in Dundas, New South Wales, Australia while working with PL.
What companies has Gladys Makoni worked for?
Gladys Makoni has worked for Pl, Positive Life Nsw, Tabcorp, Kumon Harrismith, and Diagnofirm Medical Laboratories.
How can I contact Gladys Makoni?
You can use AeroLeads to view verified contact signals for Gladys Makoni at PL, including work email, phone, and LinkedIn data when available.
What schools did Gladys Makoni attend?
Gladys Makoni holds Bachelor Of Medical Laboratory Sciences Honours, Medical from University Of Zimbabwe.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Gladys Makoni you were looking for.
View similar profiles
