Gladys Obaze Email & Phone Number

United Kingdom

London, England, United Kingdom

I am a collaborative team player who thrives in diverse roles, bringing a wealth of experience in contract management and administration. With a courteous and friendly demeanour, I excel in both verbal and written communication, delivering excellent customer service. Proficient in IT skills, particularly in Microsoft Excel and Teams, I have a proven track record as a team administrator. My analytical mindset enables me to think critically, research, and solve problems, while my… Show more I am a collaborative team player who thrives in diverse roles, bringing a wealth of experience in contract management and administration. With a courteous and friendly demeanour, I excel in both verbal and written communication, delivering excellent customer service. Proficient in IT skills, particularly in Microsoft Excel and Teams, I have a proven track record as a team administrator. My analytical mindset enables me to think critically, research, and solve problems, while my unwavering focus on accuracy and attention to detail reflects my strong time-management skills. Eager to contribute to team success, I actively collaborate within the IT team and the organization, utilizing my knowledge to enhance processes. While possessing knowledge of IT processes is an advantage, I am adaptable and capable of excelling in various environments. Show less

London Area, United Kingdom

New Ground Creations (NGC) is a Social Venture, committed to making a difference in the lives of young people since 2012. The company creates bespoke programmes for organisations working with Children and Young People.Our 3 mainly mAin activities are;1. Keynotes and speaking engagements with lived experience often at the heart2. Leadership, Life and Business Development workshops3. Professional training for teachers, youth work practitioners and parents

Oxford Street

Trained and mentored 30+ new and existing employees and managers on solution-selling strategies, customer relationship management, and advanced product knowledge. This improved sales efficiency and employee retention within 6 months. Coordinated and managed aspects of the project, including the progress, effectiveness, impact and sustainabilityLed new employee training programs for various roles including cashier, stocker and customer service representativeDesigned a new… Show more Trained and mentored 30+ new and existing employees and managers on solution-selling strategies, customer relationship management, and advanced product knowledge. This improved sales efficiency and employee retention within 6 months. Coordinated and managed aspects of the project, including the progress, effectiveness, impact and sustainabilityLed new employee training programs for various roles including cashier, stocker and customer service representativeDesigned a new customer loyalty program, implemented a cash-back program and was responsible for tracking customer retentionExecuted a new training program for employees and created employee job descriptionsDesigned and conducted workplace training programs to increase store efficiencyMaintained professional communication and working relationships with project stakeholders and team members Managed, monitored and motivated team members and third parties, to ensure quality deliverables for store events are completed on time and within budget.Managed events locally to boost the profile of Commercial Brand Awareness ProjectsProactively explored opportunities to meet demands of the CEO to provide the highest level of customer service and quality within the time scale set.Responsible for overseeing daily operations, including facilities management, purchase orders and maintaining databases, overseeing accounts and employee development. Managed calendars, and expense reports for StoreConducted and documented weekly status reviews for senior managementMonitored timelines and flagged potential issues to be addressedDemonstrated an aptitude for logical, process-driven project deliv Show less

United Kingdom

Responsible for the development and implementation of project plansResponsible for establishing and maintaining relationships with key stakeholders and project partnersResponsible for ensuring key projects are delivered to a high quality within the time and cost boundariesResponsible for work planning, budgeting, financial management and reportingResponsible for arranging team training and organization events Responsible for monitoring the use of project… Show more Responsible for the development and implementation of project plansResponsible for establishing and maintaining relationships with key stakeholders and project partnersResponsible for ensuring key projects are delivered to a high quality within the time and cost boundariesResponsible for work planning, budgeting, financial management and reportingResponsible for arranging team training and organization events Responsible for monitoring the use of project resourcesExecutive SupportAssisting in the planning of projects.Overseeing project schedules.Delegating specific tasks to team members.Providing administrative support.Coordinating project team meetings and recording minutes. Show less

London, England, United Kingdom

Supported Project Manager in the development and implementation of a government-funded program delivered to 280 usersSupported Project Manager in a council-wide technology change management projectManaged the deployment of new technology (laptops, hybrids and other office equipment) from third parties; liaising with the appropriate Infrastructure teams to ensure the timely delivery, installation and configuration of network Coordinated organisation wide change management training in… Show more Supported Project Manager in the development and implementation of a government-funded program delivered to 280 usersSupported Project Manager in a council-wide technology change management projectManaged the deployment of new technology (laptops, hybrids and other office equipment) from third parties; liaising with the appropriate Infrastructure teams to ensure the timely delivery, installation and configuration of network Coordinated organisation wide change management training in relation to new devices and smart working. Produced project plans and proactively managed budgets, risk and issue logs and change logs.Maintained professional communication and working relationships with project stakeholders and team members Created and maintained project plansMonitored RAID logs and Risk and issues registerPresented information to peers and senior management Event management and planningScheduling, and organizing project meetings Establishing and maintaining relationships with key stakeholdersSupporting staff through the change management programFacilitation of staff training and technology deployment Ad hoc project administrationMonitoring and processing finances using an internal finance system (Agresso) Procuring resources using an external procurement system (Delta) Show less

Bachelor Of Arts (B.A.), Business, Management, Marketing, And Related Support Services

Activities and Societies: ACS Swimming Salem Society I was an Events Officer in the Afro- Caribbean Society (ACS), I was the leader.

Education record