Accounts Receivable Supervisor
• Managed billing staff of 8-10 employees.• Assisted with development of each employee by mentoring and providing additional training, as needed, to ensure performance goals are being met or exceeded.• Reviewed/assigned customers to billing staff monthly ensuring work was equally distributed and reported progress bi-weekly/monthly to U.S. Controller and upper management.• Worked with billing department to eliminate redundant billing processes which helped reduce billing days (DSO) from a high of 44 days in 2018 to 26 days in 2019.• Worked along-side the U.S. Controller to develop, implement, and recommend departmental accounting policies, procedures, and processes to establish standardized accounting best practices for documentation.• Performed credit reviews for new customers to establish credit lines by using Dun & Bradstreet reports. • Managed and reviewed existing customer accounts for delinquency and credit risk, escalated high risk customer accounts to legal department to initiate demand letters/lien processing.• Managed customer collections and negotiated installment methods/payment plans, as necessary. Reduced percentage of AR balances outstanding 60+ days from 24.07% in 2018 to 16.16% in 2019.• Managed the processing of all posted payments to customer accounts including cash, checks, transfers, and wires.• Reviewed and analyzed chargebacks, credits, and write-offs by customer for accuracy.• Worked along-side legal department to review/update customer contracts to ensure optimal invoice delivery and accuracy.• Coordinated with Operations, IT, U.S. Sales Managers, and upper management to provide feedback on customer billing invoices/issues, and sales reports to meet required timelines to assist with forecasting.• Processed and paid monthly/quarterly/annual Sales & Use Tax for various states to keep operations state law compliant.• Assisted with revenue accrual journal entries and reconciled accounts.• Managed all customer and in-house audits.
