*Manage a large branch with assets over $900M.• Recruit, develop, coach and motivate sales strategies, customer base expansion and operational excellence• Lead diverse world class teams, both in-office cross-functional direct reports, and remote partners• Conduct annual employee performance appraisals, set clear goals, coaching plans, and corrective action• Identify and develop top talent for opportunities in various branches or lines of businesses• Drive client engagement and profitability by leveraging technology for self-service*Resolve customer complaints through effective problem-solving techniques, resulting in improved customer satisfaction ratings and retention rates.• Manage branch satisfaction scores, oversee customer experience and relationships• Facilitate employee workshops, meetings and presentations supporting the One Chase collaborative culture• Create and implement business plans for margin growth, increased revenue, and expense reduction• Guided two branch teams to be agile and embrace change during the Bank of New York and WaMu acquisitions*Strategize DEI by fostering the advantage of women, Latinos and youth through mentoring, volunteering and actively engaging in ERGs board service membership.

Experience:- CB6 Advisory Board Member of the Rego Park - Forest Hills Communities, representing a population of about 126,000 residents- Appointed by Queens Borough President Donovan Richards- Small Business, Economic Development and Consumer Affairs Committee Co- Chair- Land Use committee member- Evaluate and support applications for new or renewed liquor licenses, adult-use retail cannabis dispensaries, and street activity permits in the Forest Hills and Rego Park communities.- Advocate for the needs of the neighborhood.- Build relationships by collaborating closely with other leaders and organizations in the community.- Influence policy decisions to positively impact the community.

* Contribute to the democratic process by actively participating in selecting Democratic nominees for state special elections, playing a vital role in shaping the party's representation and policies.* Engage in the judicial appointment process by assisting in filling judicial vacancies, ensuring the integrity and effectiveness of the judicial system in Queens County. * Vote on critical matters brought to the committee, including party rules, reflecting a commitment to upholding democratic principles and advancing the party's objectives.

* Appointed by Queens Borough President Donovan Richards as 1 of 24 delegates* Facilitated intergroup dialogue sessions aimed at fostering unity and understanding among diverse community leaders, promoting inclusivity, and bridging social divides.* Collaborated with stakeholders from various backgrounds to identify common ground on critical social issues, fostering coalition building and community engagement initiatives to address challenges facing the nearly 2.4 million Queens residents* Co-Hosted the 20th Anniversary Gala Dinner Marquee Event