Gladys Walker Email & Phone Number

Minneapolis, Minnesota, United States

Greater Minneapolis-St. Paul Area

-Provide superior customer service, in person and on the phone to all customers-Schedule and maintains patient appointments.-Patient registration and check-in process.-Ensure appropriate communication utilizing appropriate systems for documentation.-As a member of the care team, continuously improve work processes, environment, and the overall ---experience to serve customers and meet business goals.-Demonstrated focus on customer service/patient service with every interaction-Excellent public relations and communication skills-Ability to work as an effective team member to provide exceptional care-Good telephone and computer skills-Must be flexible to work various shifts and locations as required-Ability to use appropriate computer applications-Ability to work independently, demonstrate critical thinking skills, and engage in ongoing process improvement.-Knowledge of medical terminology.

Southdale Emergency Department

Maintenance of the patients' medical records, transcription of medical orders,Scheduling and coordination of patient tests and procedures,Maintenance of unit communication system,Answering telephones, andCoordination of communication between unit-based staff, physicians, other departments as needed.

Saint Paul Minnesota

Provided individual and family support services regularly for overall client needs.Discuss physical health concerns, wellness, and treatment goals, provide health coaching promoting lifestyle interventions such as but not limited to substance use prevention/early intervention and harm reduction, HIV/AIDS, STD prevention, family planning.Conduct Health Promotion and Wellness activities from a holistic approach with the client and their caregiver.Supports them in activities aimed at increasing their self-efficacy and reaching their health goals.Develop and nurture relationships with other community and social support providers to aid in effective referrals and timely access to services.Facilitate wellness groups for clients.Helps clients/caregivers in improving their social networks.Supports them in recovery and resiliency.

Minneapolis, Minnesota

Meet with clients to improve health outcomes and decrease health disparities for patients with medical assistance.Make referrals to programs available to members as needed.Identify needs and problem areas to close the gap in care and assist members in getting better healthcare.Practice the best stewardship by educating members on services and ultimately reducing healthcare costs by eliminating emergency room visits and assisting members in finding a primary care doctor for the member's best interest.Home visits to at-risk members and families to evaluate needs to provide direction of care for desired outcomes cost-effectively.Address the many factors that influence health, such as access to nutritious foods, option for physical activity, housing, employment, and legal services.Foster strong relationships with patients to assist them with self-management skill building and deliver health education one-on-one.

Fairview Edina Clinic

Coordinate the daily schedules, appointments, and mail for all Register Nurses, Doctors, Nurses Practitioner and Physician Assistant ensuring that the clinic meets monthly and annually customer satisfaction goals.Supervise the front desk staff in the absent of the manager coordinating with directors managing day to day activities promoting satisfactory business operations for the staff and patients.

Fairview Highland Park Urgent Care

• Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing to help others when needed; effectively resolving conflicts at appropriate times;.• Assisting new patient information.• Assist staff to become familiar with policy and operations.• Coordinate daily activities of work team to ensure patient needs are meet.• Promote team environment within department, other site departments and clinics.• Supports a safe work environment.• Ability to communicate effectively with customers, management and staff.• Ability to recruit, motivates, and develops long-term employees.• Attended corporate planning meetings and assisted in writing policies and procedures.• Ability to assess organizational needs and implement administrative procedures.

Minneapolis, Minnesota, United States

Provided internal and external customer support by analyzing data to locate and retrieve lost luggage worldwide using the World Trace systems.

Bachelor Of Science In Human Services, Human Services, General

Community Health Worker Certificate, Community Health Services/Liaison/Counseling

Associate'S Degree, Administrative Assistant And Secretarial Science, General