Gladys Wright Email & Phone Number

Skills/Strengths • Adaptable, flexible, dependable and reliable with excellent communications skills, both verbal and written.• Strong computer skills proficient in various MS Office with the ability to navigate multiple systems while assisting customers/clients.• Excellent rapport with customers, clients and co-workers displaying courteous and professional interpersonal skills while working independently or as a team member, self-motivated and proactive in problem-solving assessment and solutions.• Confident and credible ability to provide an exceptional customer service experience through comprehensive understanding of specified products and services.• Consistently meets established productivity, schedule adherence, and quality standards while maintaining good attendance.  Customer Service Experience  • Answer incoming calls from customers/clients; receive process and resolve inquiries by referring to available company systems on products/services.• Research appointments and identify needs/concerns to determine the products/services or resources that best fit the customer/client.• Annotate daily logs and track daily figures for activity reports and maintain files for future retrieval.• Receive and route messages to appropriate units/co-workers to ensure response to inquiry is completed.