Glaiza Salamena Email & Phone Number

•Record and report changes in the resident’s physical and mental health, behaviour, and appearance to primary care team•Administer two or three daily meals including assistance with resident feeding when necessary•Assisted residents with a daily and weekly personal hygiene regime, including shower, tub, or bed baths, oral care, hair, and skin care•Assisted residents with basic movement including getting in and out of bed, up and down steps, as well as sitting and standing•Provided companionship and a non-judgmental ear to listen to residents, offered advice and effective listening skills, empathy which resulted in building client rapport and trust fast

•Provide the best customer experience throughout the customer’s journey by leading and guiding a team that implements the brand presentation; product presentation, storefront displays, visual artifacts, flow of traffic and how customers navigate the store to promote upsell and cross-sell opportunities•Involved in overseeing work operations, tracking performance targets, preparing daily reports and liaising with leadership on current and future initiatives •Manage the P&L to extrapolate weekly, monthly and quarterly sales targets while using that information as a reference for staff scheduling and inventory management while working with leadership to make decisions on marketing and promotional activities•Increased store revenue 6% in 2019 (full year) and 1.5% (Q1 2020)

•Responsible for managing the complete day to day operations•Managed a team of 25 comprised of 4 shift supervisors and 21 baristas•Plan, identify, communicate and delegate appropriate responsibilities to the team, to ensure that legendary customer service is provided during each interaction and between associate handoffs •Create and maintain a positive work environment; engage the hearts and minds of the team while curating development plans to encourage growth and unlock potential

Toronto, Ontario, Canada

•Managed a team of 14 baristas while supporting the day to day operations•Provided guidance through mentorship and coaching with the use of operational tools, processes and procedures to provide legendary customer service•Supported the leadership team in implementing company wide employee programs•Introduced and successfully implemented a new cross-store coffee tasting workshop which was further expanded across the district

Westin Harbour Castle

•Oversaw the day to day operations of the business while managing a team of 7 associates•Responsible for P&L, productivity, operational goals, shipment scheduling and merchandise handling•Relationship building for new and existing clients through in-person and video conference meetings while exposing clients to new product offers, which resulted in exceeding sales KPI targets by 3% Y/Y

Sheraton Hotel

•Responsible for cultivating FedEx Office relationships with SOHO, SMB and Enterprise clients while managing the operational goals of the organization•Implemented upsell and cross-sell initiatives which increased revenue 5% Y/Y•Ensured the team executed all business policies and procedures while collaborating with hotel management, guests and transportation providers regarding anticipated shipment volumes, time sensitive handling and delivery requirements

Toronto, Ontario, Canada

•Deliver legendary customer service to all customers•Collaboration with management to achieve operational KPIs•Onboarding and training of new hires through extensive orientation and fundamental training programs to provide a solid foundation for career development and advancement

Toronto, Canada Area

•Ensured proper promotion for LGBT events and activities•Consistently liaised with Activities and Special Events Coordinator on new promotion ideas•Demonstrated ability to effectively communicate with a very diverse environment

Personal Support Worker, Public Health

Covid-19 Contact Tracing, 93%

Business Admin, Human Resources Management

Activities and Societies: Centennial College LGTB Club