As the SDLC Infrastructure Manager at ICE, I lead a team of engineers to drive the company’s enterprise CI/CD strategy. I focus on enhancing developer experiences, streamlining build and deployment processes, and implementing innovative solutions that optimize the software development lifecycle. With expertise in DevOps principles, CI/CD tools, and containerized platforms, I provide strategic leadership while delivering impactful technical solutions that align with business goals. My role combines mentorship, hands-on oversight, and architectural direction to foster collaboration, innovation, and continuous improvement across the organization.

Experienced DevOps Platform Engineer Manager with a strong background in managing engineering teams and optimizing software delivery through CI/CD pipelines. Proficient in cloud-based technologies and automation tools, providing technical leadership across various business functions to drive product and technology strategy. Skilled in team management, development planning, and resource optimization to support business objectives.• Leading a team of systems engineers proficient in various programming languages and frameworks,including React, Node.js, Python, JavaScript.• Designed and implemented CI/CD pipelines using Azure DevOps, GitHub Actions, and GitHub repositories to streamline and enhance software delivery.• Leverage cloud-based technologies, including OpenAI, Azure Document Intelligence, and custom LLMs, along with automation tools like Microsoft AI Studio to streamline and optimize workflows and processes.• Provide technical leadership to internal stakeholders, including Business Development, Marketing, andProgram Management, to develop product and technology roadmaps.• Oversee the Systems Engineering team’s development needs, including resource planning, team growth, and strategic management, to align with business objectives.Environments\Tools: Microsoft Azure, Azure DevOps, Power Automate, Document Intelligence, LLMs, ADO, CI/CD, Azure B2C, Azure Cosmos NoSQL DB, Blobs, Containerization, Agile Methodology,UI/UX, Figma, Off-Shore/On-Shore Team Management

Intelligent Automation ManagerManaged an organization of 28+ team members across four teams of senior managers, platform engineers, application developers, and site reliability engineers to achieve customer-focused results through optimized automation processes across various business-customized applications for stakeholders. Cultivated a high-performing team environment by setting expectations, providing direction and feedback, and fostering a continuous improvement culture.

Played a pivotal role in driving the success of Equifax’s product deployments. Composed of an eight-member team of highly skilled System Administrators, CloudOps, and DevOps Engineers from diverse backgrounds, collaborated seamlessly to ensure that every compute cycle, whether cloud or on-prem, met compliance, security, stability, and cost-efficiency standards. Unwavering commitment enabled swift deployment of sophisticated products to customers, empowering them with cutting-edge solutions that met unique needs and contributed to ongoing success.

Led an eight-member international offshore team in configuration management and application support across multiple locations, handling software builds and data repository management and providing guidance and support. The team was in Costa Rica, Chile, and India. They managed day-to-day L1/L2 application support activities, monitored and resolved requests within SLAs, and offered QA support during new releases and code changes. Additionally, they implemented automated alerts, designed an IT engagement support model, established SLAs, and developed use-test cases to streamline application support processes.

As a Senior Lead Middleware Administrator, I provided 24/7 on-call production support and troubleshooting for Apache IHS, Websphere, and Tomcat on Linux RHEL and CentOS. I also offered extensive support in code deployment, change management, and application-level troubleshooting across various environments. Furthermore, I actively participated in testing web URLs, software installations, version migrations, and integrating and testing third-party applications.

Siebel AdministratorITIL v3

Application Administrator for the Warehouse Management System (Manhattan Associate) application on the Supply Chain Management project at The Home Depot.

CRM Systems Administrator (Seibel v7.8, Windows Server 2003 & 2008, Oracle 10g, Oracle BI Administrator)

-Siebel Administration, user administration, server administration, component monitoring, and integration monitoring.

Obtained extensive CRM Siebel training including Siebel 7 Core Consultant Course, CRM Navigation and CRM Competency Certification program. -Provided Level 1 application support, problem determination, and solutions to end users, via telephone, e-mail, and/or face to face. --Developed and maintained front-end web applications for IBM's education intranet site (IBM Global Campus).

-Performed statistical processing and database management operations. -Developed, coordinated and conducted low level system test. -Collected preliminary supporting data. -Analyzed and resolved anomalies. -Provided hardware and software support for system issues. -Off-Site Administrator in a constantly changing environment of over 100 employees.

Monitored the IT help desk and respond in a timely fashion to help requests. -Installed hardware and software on PC and network stations. -Provided front-line support for desktop issues concerning end user workstations hardware and software. -Managed servers and their associated operating systems and software. -Administered and maintain end user accounts, permissions, and access rights on the network. -Maintained accurate information in the IT Inventory database. -Maintained the phone voice mail system and setup new phone extensions. -Provided end user training for office automation hardware devices.