• Oversee day-to-day operations across 3 states (OH. IN. KY) + 1 satellite location in a 4th (NY)• Supervise 3 Facility Ops Managers, 3 Area Managers, 20+ Site Managers and 250+ frontline employees across 5 Main Branch Offices and over 40 client locations• Work is dedicated to 1 national client account portfolio (Amazon) with dedicated service across a multitude of varying facility types, sizes and operations• Responsible for servicing of contracted pricing, budgeting, labor hours, SOW• Act as primary POC for site escalations, both internal and for our external client at all sites in region• Responsible for relationship-building between our on-site teams and on-site client leadership• Develop operational improvement plans and implement process changes within all sites• Routinely visit, inspect and audit sites within region (both planned and pop-in), setting forth corrective actions as needed• Ensure compliance with company policies and procedures and all federal, state and local government regulations• Perform monthly invoicing to client through AR to ensure that all revenue is captured accurately and on-time• Collaboration across multiple divisions and departments for internal operations as well as client-facing projects• Deliver on multiple reporting metrics – daily, weekly, monthly, etc.

• Projects scheduling needs and planning for the most efficient use of manpower, materials, and equipment• Develops and maintains an effective organization through the selection, training, compensation, and motivation of all personnel.• Ensures compliance with applicable laws and regulations issued by OSHA, EPA, EEOC and other local, state, and federal regulatory agencies.• Administers the company's wage and salary administration program in cooperation with the Group Human Resources Department.• Counsels, disciplines, and terminates employees in conjunction with their supervisor and human resources and reviews any complaints and/or grievances.• Handles client issues/concerns and follows through for customer satisfaction.• Reviews and evaluates expenditure requests submitted by subordinates handling those within authority and submitting others to appropriate management.• Provides accurate, reliable projections and reports as required, including annual budget work.• Ensures a program of preventive maintenance and equipment repair in accordance with production needs, plant regulations, and objectives.• Participates in or leads management meetings to assist in planning and to make recommendations on matters related to manufacturing, maintenance operations and personnel.• Meets and entertains customers and prospective customers as necessary.

• Establish and continually update an operations plan to meet client requirements/KPIs, including a work flow or case management process, required manpower, service coverage (work shifts/schedules), and process improvements including technology investments.• Build an effective service delivery team, including clearly defining team member roles, expectations, and making recommendations to the Team Leader on all staffing decisions (hire, fire, promote, re-deploy, etc.)• Work collaboratively with the field to meet client expectations/service requirements, or finding alternative channels for provider sourcing to serve their clients when field engagement is impractical (e.g., interior calls)• Build relationships with Trade Coordinators/Property Managers within accounts supported, positioning myself as the “go to person” for service problems or issues not resolved by direct reports• Create daily tracking reports of service delivery, share results throughout the team, and coach accordingly• Provide periodic (at least quarterly) service delivery report cards to clients and support NAM/Team Lead presentation.

- Responsible for all regional operations of EAP Federal Contract for Center for Medicare and Medicaid Services (CMS) within Ohio and Pennsylvania- Ensure that staff is properly trained, equipped and prepared for all outreach initiatives- Oversight of Federal, State and Local laws/requirements- Oversight of all outreach coordination and development of key community partnerships- Project management across region to ensure program deliverables- Supervision of over 50 full-time and temporary staff members- Responsible for reaching specified goals at all locations across region- Quality Assurance across all levels of operations within region

Operations management of independent clinical laboratory. ● In charge of all specimen processing and preparation for testing procedures within an accredited medical facility● Ensure specimen integrity is maintained at all times and that staff is adhering to policies and procedures ● Supervisor to full-time and part-time staff members in Processing Dept.● Recruitment, hiring, training, coaching and evaluation of staff members● Make quick, executive decisions with few high-level administrators present● Assist with Logistics and Send-Out Divisions to ensure specimens and other materials make it to their destination on time and in proper condition● Responsible for performance of staff and that they reach required metrics● Built proper record-keeping system to track performance and monthly/yearly comparisons for individuals as well as whole department● Have accomplished a 14% net gain in dept. productivity while having 2 fewer full-time staff members since accepting position

● Oversaw day-to-day operations of Mason Community Center, a 14,000-member, 225,000 sq. ft., public recreation facility which includes a complete fitness center, elevated track, hardwood floor gymnasium, athletic field house, banquet space, senior center, day-care and classroom space for recreational programming● In charge of Customer Service as well as Membership Sales/Services Office● Day-to-day management, operation and maintenance of complex software systems, database and all other IT needs for department● Established orientation and training program for new staff, executed staff in-service meetings and regularly consulted staff in on-the-job situations ● Supervisor to as many as one full-time and 40 part-time and seasonal staff● Engage with local community groups, youth organizations, etc. in order to create positive, long-lasting relationships● Operate and/or assist in all Special Events, Programs & Sports Leagues sponsored by department● Development of necessary signage, pamphlets and communication initiatives to keep current members informed, as well as educating prospective members

Coordinate and supervise outreach projects for Cincinnati Reds.Develop and maintain corporate sponsorships and in-kind donations through fostering relationships with C-Level executives and local business owners/operators.Work closely with local community leaders and organizers for fund-raising opportunities to benefit Cincinnati-area youth.Secure a volunteer workforce for special events and programs.Report to Board of Directors for guidance and further expansion of Reds outreach programs.