Ben Glass Email & Phone Number

Birmingham, United Kingdom

• Manage external communications to ensure the Commission receives the positive publicity it deserves.

Sutton Coldfield

• Provided internal communications for more than 3,000 employees as this organisation went through a transformation programme.• Edited the organisation’s stakeholder magazine DIOlogue and produced content for the staff intranet.

London, United Kingdom

• Recruited and led a team of 17 student ambassadors as part of a British Council project to boost the number of international students at UK universities.• The role involved inspiring volunteers to create engaging content on Twitter, Facebook, Google+ and other online forums.• As a result of my efforts the British Council saw a 5per cent rise in traffic to its Education UK website and hundreds of interactions between potential students and student ambassadors.• The role required fantastic people skills, excellent knowledge of social media, a good understanding of HTML, great picture editing abilities and a flair for writing.

Staffordshire

• Oversaw the introduction of prospectus content to university and UCAS website.• Ensured copy was web-friendly and uploaded material using the content management system Tridion and UCAS’s Entry Profile uploader.

Coventry, United Kingdom

• This online city guide (It's All About Coventry) was short-listed for the 2010 Midlands Media Awards’ Digital Innovation Award.• Attracted more than 10,000 unique users and 24,000 page views a month. • This success is due to great content - features, videos, images, user generated comments - and fantastic promotion through social media and search engine optimisation.

Coventry, United Kingdom

• Responsible for a successful revamp of the staff intranet. This involved re-writing pages and altering the site structure using a content management system.• Work was so well regarded management requested I run training sessions on internal communications for channel managers. • Played a key role in organising an all-staff event which boosted employee engagement.• Wrote and edited the staff magazine, sent out weekly electronic newsletters, managed notice boards, and arranged meetings between staff and management.

Portsmouth

• Promoted to chief reporter after just four months at this award-winning daily. Four editions, with deadlines throughout the day demanded lots of copy delivered fast.

Weymouth

• Trained as the newsroom’s lead video journalist when this Newsquest website was launched, shooting and editing footage on a daily basis.• Launched and edited the paper’s new diary page Incidentally – a mix of off-the-wall stories and gossip.

Bodmin

• Cut my teeth on a weekly paper that reached 100,000 readers, covering magistrates’ court, inquests and council meetings