Glenn Latras, Oca, Cssgb Email and Phone Number
Glenn Latras, Oca, Cssgb work email
- Valid
Glenn Latras, Oca, Cssgb personal email
- Valid
I have been working indirectly for TracFone Wireless a subsidiary company of América Móvil which is the fourth largest mobile network operator in terms of equity subscribers and one of the largest corporations in the world for more than 6 years. I Have been working using leading industry tools and have worked together with third party business partners and vendors like AT&T, Verizon, US Cellular, IBM, Oracle, Citrix, Telmex, CA for the MVNO. Specialties:Programming Languages: SQL, Oracle PL/SQL, C#Databases: MS Access, MS SQL 2005, MySQL, Oracle 9i, Oracle 11g, IBM DB2 UDBOperating Systems: Windows Server 2003, Windows 7/8.1, Oracle SolarisPlatforms: Windows, LinuxTools: TOAD, Oracle SQL Developer, DB Visualizer, Notepad++, Embarcadero Rapid SQLOthers: Microsoft Office, SAP Business Objects, CA Service Desk Manager, CA Clarity PPM, HP BAC, Adobe Creative Suite 6, VMWare Workstation, Oracle VirtualBox, Hyper-V, Citrix XenApp.
Tracfone Wireless
View- Website:
- tracfonewirelessinc.com
- Employees:
- 1129
-
Tracfone WirelessCentral Visayas, Philippines
-
Administrator, Crm Applications SupportTracfone Wireless, Inc. Sep 2023 - PresentHigher level maintenance and support of CRM applications within Verizon/Tracfone. Collaborate with various teams to ensure that applications are optimized, secure, and aligned with business objectives. -
Associate, Crm Applications SupportTracfone Wireless, Inc. Apr 2014 - Sep 2023Cebu City, Philippines-Offshore Support for Agent Systems (AMDOCS ClarifyCRM/ Enterprise & Public IVR Systems /WEB Agent Application / Agent Systems /APEX).-Fixing data issues in the back end (Oracle Database ) that occurs in the front end not limited to Agent Applications, Business Partners and Customers-Provides administrative status reports on Cases, Tickets, Errors in the back end.
-
It Service Desk AnalystTracfone Wireless, Inc. Apr 2010 - Apr 2014Cebu City, PhilippinesProvides 1st level support on behalf of TracFone’s Service Desk and Network Operations Center via telephone, e-mail and/or remote support. Responsibilities include identification prioritization, escalation and appropriate follow up\resolution of all reported incident. Technical Support for all MS OS, Office Suite, printing issues, hardware/software issues, alert monitoring, enterprise user management, enterprise reports and etc.
-
Uat AnalystTracfone Wireless, Inc. Mar 2009 - Apr 2010Cebu City, PhilippinesPerform User Acceptance Testing of the Functional Requirements of the Company agent application and Website. Assist in the parallel running of the current system to ensure the new system results are validated against the existing system. Documentation of UAT Test Scenarios, Test Cases and Test Scripts; Definition and preparation of Test Data; Identification and analysis of software defects;
-
Customer Retention RepresentativeQualfon Apr 2008 - Mar 2009Develop and maintain excellent relations with new and existing customers resulting in increased levels of customer retention. This is to be achieved through proactive and reactive communication with our customers who have either expressed a wish to cancel their services with us or whose recent account activity indicates that they may be considering cancellation of services. -
Technical Support RepresentativeQualfon Oct 2007 - Apr 2008Cebu City, PhilippinesResponsible for providing telephone technical support and excellent customer service solutions to users pertaining to Mobile Phone technical problem.
Glenn Latras, Oca, Cssgb Skills
Glenn Latras, Oca, Cssgb Education Details
-
Information Technology
Frequently Asked Questions about Glenn Latras, Oca, Cssgb
What company does Glenn Latras, Oca, Cssgb work for?
Glenn Latras, Oca, Cssgb works for Tracfone Wireless
What is Glenn Latras, Oca, Cssgb's role at the current company?
Glenn Latras, Oca, Cssgb's current role is Agent Applications Support Administrator (CRM) | Oracle PL/SQL Developer Certified Associate | Certified Six Sigma Green Belt.
What is Glenn Latras, Oca, Cssgb's email address?
Glenn Latras, Oca, Cssgb's email address is gl****@****hoo.com
What schools did Glenn Latras, Oca, Cssgb attend?
Glenn Latras, Oca, Cssgb attended University Of San Carlos.
What are some of Glenn Latras, Oca, Cssgb's interests?
Glenn Latras, Oca, Cssgb has interest in Children, Rock Climbing, Soccer, Politics, Science And Technology, Disaster And Humanitarian Relief, Weight Lifting, Human Rights, Computer Gaming.
What skills is Glenn Latras, Oca, Cssgb known for?
Glenn Latras, Oca, Cssgb has skills like Technical Support, Call Centers, Troubleshooting, Bpo, Windows Server, Sql, Active Directory, Avaya, Outsourcing, Contact Centers, Customer Service, Business Process Outsourcing.
Who are Glenn Latras, Oca, Cssgb's colleagues?
Glenn Latras, Oca, Cssgb's colleagues are Rao B, Sandy - Tracfone Ellis, Rafael Cordovi, Carolyn Knox, Alex Pis-Dudot, Juan Peraza, Rita Lanza.
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial