Glauber Vilane Ferreira Marques Email & Phone Number

Calgary, Alberta, Canada

-Spearheaded the resolution of complex software issues for clients by providing timely and precise Tier 3 technical support, ensuring customer satisfaction and retention.-Led the development and implementation of comprehensive troubleshooting guides, reducing issue resolution time by 20%.-Collaborated with cross-functional teams to analyze and prioritize software bugs, resulting in a streamlined bug-fixing process and faster release cycles.-Conducted regular code reviews to identify potential software issues and provided constructive feedback to the development team.-Played a key role in the creation and maintenance of support documentation, enabling Tier 1 support to resolve issues efficiently and improving overall team productivity.

Okotoks, Alberta, Canada

Calgary, Alberta, Canada

Winkler, Manitoba, Canadá

Work with IT systems with development and support of new applications, creating and implementing code of new and existing applications, development, reporting, and assistance in data analytics, providing support for Made2Manage application and databases with the knowledge in .Net Core, JavaScript (NodeJS & ReactJS) development.SOME KEY WORK• Creation and development of inventory application• Creation of a Human Resource application from scratch • Develop and deploy web interfaces including layout design and concept for each new application.• Code database-driven application using SQL server; test the application in order to address and fix database/App interoperability errors.• Develop and deploy web interfaces including layout design and concept.• Implementation of new features and improvements using agile methodologies

Winkler

• Creating logos, websites, and internet content in order to provide the best experience for clients and their user base• Providing attractive designs, responsive content and interactive features• Continuously work with clients to establish and maintain value-based ideas using feedback to achieve mutual satisfaction• Portfolio available at www.improve4web.com

João Pessoa Area, Brazil

Provided high impact territory management, sales strategies, and client relationship building for a leading pharmaceutical company with a broad product mix, appropriately engaged customers to establish and maintain value-based relationships, maintaining excellent client retention rates by providing highly accessible service coupled with expert industry knowledge, responsible for providing a training, mentoring and supervisory role to new employees and commercial partners,

Joao Pessoa, Paraiba, Brasil

Provided high impact territory management, sales strategies, and client relationship building for a leading pharmaceutical company with a broad product mix, appropriately engaged customers to establish and maintain value-based relationships, maintaining excellent client retention rates by providing highly accessible service coupled with expert industry knowledge, responsible for providing a training, mentoring and supervisory role to new employees and commercial partners,

João Pessoa Area, Brazil

Provided high impact territory management, sales strategies, and client relationship building for a leading pharmaceutical company with a broad product mix, appropriately engaged customers to establish and maintain value-based relationships, maintaining excellent client retention rates by providing highly accessible service coupled with expert industry knowledge, responsible for providing a training, mentoring and supervisory role to new employees and commercial partners,

Web Development Bootcamp, Web Development Technologies

Programming with JavaScript as the universal programming language of the web. Developing firsthand experience with Javascript and Node.

Bachelor Software Development, Computer Software Engineering

C# Programming Using .Net Core, Information Technology

The use of C# object-oriented programming language constructs -How to create applications using .NET Core -Techniques for building.

New Media Design Certificate, Web Design, Graphic Design, Web Development

Activities and Societies: Web Creation with using bootstrap and WordPress structures as well as using HTML, CSS and JavaScript languages.

Mba People Management, Management

Coaching and mentoring practice, introduction to Human Resources and training, management and project management.

Bachelor'S Degree, Accounting Science

The course was focused on accounting and financial practices, application and use of financial statements, financial management, auditing.