Glauco Ribeiro Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brazil

Drive the quality of assigned suppliers, including the implementation of the quality plan and quality system if required. Perform the supplier audits, ensuring compliance and guiding improvement plans when necessary. It impacts the approaches, projects and programs in the affected functional area or business organization. Working within broad guidelines and policies, requiring high levels of evaluative judgment.

Brazil

I was an advocate for customers, ensuring the business understands the customers’ priorities and is driving to satisfy their needs. Working as partner with the regional teams and global threads to drive quality improvements that have a positive impact on Customer Satisfaction (CX). Working closely with the Pole and Region Quality teams to ensure strong alignment to the region strategy and priorities. Operating rigors of Region Quality Metrics and applying, when needed, the action plans to achieve or overcome the Region Quality targets.

São Paulo Area, Brazil

Managed the Quality subjects for Power Services in South America and Renewable in LATAM, driving the Customer Experience and Operational initiatives through Quality Planning, Quality Assurance, Quality Control and Continuous Improvement to achieve the Word Class Execution. I worked in front-line and back-office teams developing and applying the Quality Package, I audited the Outages, manage the NCRs and for severe issues I developed the RCAs and Corrective /Preventive Actions. I was the region QMS facilitator enabling to the teams to do their work right at the first time.

São Paulo Area, Brazil

Coordinated the smooth transition of each Thermal Plant Systems from GE Aero C&C to Customer O&M in LCII Argentina. I coordinated the Customer Walkdowns, Punch List and Quality Documents up to having customer acceptance certificate.

São Paulo Area, Brazil

São Paulo E Região, Brasil

Developed the “Top Issues Area” in Wind LATAM Region. I lead the team to implement systematic improvements and corrections for the fleet-wide quality issues across the Wind business by interacting with different functions such as Engineering, Sourcing, Parts, Services, Warranty, Finance, focusing on lowest cost & greatest business impact. The most critical program was the “Blades Repair” performed in a wind farm in operation with more than 150 blades, involving experts from Europe, USA and Brazil, it was involved +100 people, 24h/ 7d.

São Paulo Area, Brazil

Similar R&R performed in Hydro Business. However, it was incorporated in my duties the Service P&L. I managed the Quality Team with +5 Engineers and Technicians allocated in the Brazil and Argentina Office and Wind Farms. Interacting in all supply chain, construction, and services. Responsible for quality planning, customer interface, NCRs management, issues resolutions, procedures adherence and handovers from C&C to O&M Teams, approving the punch lists in order to achieve the Customer Acceptances Certificate. In additional I worked in the tendering phase preparing the Quality Cost and QCP/ ITP for new proposals.

Taubaté Area, Brazil

Managed the Quality Team with +30 Engineers and Technicians allocated in the LATAM Projects. Responsible for Project Quality results, Customer Satisfaction, and compliance with Quality Standards. In this role I highlighted some achievements, such as: implementation of APQP ensuring the milestones revenues; Projects Inspection Programs Toll that improved the customer facing and quality metrics; development and implementation of new version of Erection Manual, Site Quality Plans and FQWP (Field Quality Work Program). In additional I managed the quality expert in the tendering phase preparing the Quality Cost and QCP/ ITP for new proposals.

São Paulo Area, Brazil

Managed the Project Office Improvement Programs by developing the VSMs and Kaizens in Project Execution Process. I led the Project Office Strategic Year Planning generating 30+ improvement programs. I also led Global Improvement Programs, one called 10 Best Practices and other Feedback of Experience, covering 5 regions (LAM, NAM, EUR, IND and CHN). I was the PMO Knowledge Management and responsible for Documents Electronic Management System.

São Paulo Area, Brazil

Managed the C&C (Construction and Commissioning) of three Hydro Power Plants (Santa Fé - Double Horizontal Francis, Queluz & Lavrinhas - PIT Kaplan), leading the Supervisors, the Technicians team, the Erection Company, and Suppliers: in total more than 200 professionals at site. Performed activities since the daily programming up to negotiations with customer to have the plant in operation and energy availability to the grid. As well I coordinated the problem-solving by creating the synergy between engineering, manufacturing, and installation. I was able to apply the lessons learned, reverting the customer's perception related to quality level of installation performance.

São Paulo Area, Brazil

Managed the Quality Topics of Hydro Refurbishment Projects, reporting the status of NCR, CoPQ, Project Quality subjects. Coordinated the ITPs (Inspection and Test Plan), Project Quality Plans and Consortiums Procedures. Coordinated the inspection with customer, and any subjects or issues related to the Customer Satisfaction (CX).

Rio De Janeiro Area, Brazil

Managed the warranty contract of 6 Heat Recovery Steam Generators (400t/h and 300t/h) of Termorio Power Plant. Coordinating the outages from opening to closing (Planned/ Urgent/ Improvements), as well the coordination with customer and suppliers. Submitting the Activities Progress Reports from site to Belgium HQ.

Rio De Janeiro Area, Brazil

Supervised the installation of 6 Heat Recovery Steam Generators (400t/h and 300t/h) of Termorio Power Plant. Performing the witnessed of inspections and tests activities, managing the nonconformities & the Punch Lists for Acceptance Certificates. I lead the Boiler Book according to NR13 (Brazilian Safety Regulation).

Guarulhos

Coordinated the Quality Site activities of the Heat Recovery Steam Generator (400t/h) of Thermobahia Power Plant. Developed and implemented the ITPLs and Welding Maps; coordinated the inspectors and welders’ qualification. As result of this work, the HRSG was certificated on ISO-9001 and received the ASME Stamp.

Guarulhos

Developed and implemented the Project Quality Plan, ITP (Inspection & Test Plans) and the Quality Dossier (Data Book). Besides that, I performed the Internal Audit (ISO 9000, ISO 1400 & QS9000) and Suppliers Assessments. In this period, I had opportunity to be a volunteer in on with GESC (Management for Civil Society Entities) dedicated to developing and professionalize charities.

Guararema

. Instructor of Control Measures (SENAI and In Company);. Instructor of Equipments (MONSANTO);. Consultant of ISO 9000.

Guarulhos

. External Inspection Coordination;. Suppliers Follow-up Coordination;. Supplier Qualification Audit;. Internal Audit (ISO 9000 & 14000);. Project Quality Assurance (ITP to Data Book).

São José Dos Campos Area, Brazil

SENAI - Trainning. Tooling development;. Internal Inspector

Vocational Course, Project Management, 48H

Postgraduate, Project Management Excellence

Vocational Course, Lean Office, 40 H

Postgraduate, Industrial Erection & Mechanical Manufacturing

Graduation, Mechanical Engineering