• Performing sanity testing across all devices, including TV, Smartphones, Watches and Laptops to ensure software stability and functionality.• Identifying and reporting issues such as truncations, clippings, layout problems, unlocalised strings, and other functionality issues.• Ensuring all the testing activities are well documented and the results are communicated effectively to stakeholders to find new solutions. • Executing the End-to-End testing to validate the complete workflow of the system and ensure it meets user requirements.• Assisting in the detection, documenting and reporting of bugs and tracking their resolution.• Carrying out regression testing to confirm that new code changes do not adversely affect existing functionalities.• Participating in User Acceptance Testing (UAT) to evaluate the system’s usability and confirm it meets business needs.

• Developed comprehensive test plans based on project specifications and requirements, ensuring the quality throughout the project lifecycle.• Documented the results of all testing and reporting bugs immediately to the software development team. • Built regression tests to manage wider system and application testing for releases. • Analysed the end-users need to facilitate User Acceptance Testing (UAT), ensuring that applications meet business requirements and expectations.• Monitored and reported bugs found during the testing process in the Software Jira.• Used different tools for communication and end to end testing (SoapUi/Postman) and experience with integrations using XML and JSON.• Collaborated with developers, the product team and other departments where required to ensure quality throughout the software development lifecycle.• Coordinated with the team to ensure timely delivery of product milestones, deadlines and reporting of test progress against associated project test plans.

• Guaranteed and protected the client's platform against fraudulent activities.• Provided a quality risk analysis service and consistently met Service Level Agreement goals, achieving a 99% success rate of quality control. • Communicated relevant information on a timely basis to Senior Agents & Team Leads and escalated issues or complex delivery items when required. • Resolved 300 cases per day efficiently and using time productively.

• Worked with the client Microsoft and supported their business customers in Brazil by reviewing customer account data, generating payments, billing, processing bank details and checking invoices. • Updated the client’s data daily through SAP with personal details and other information.• Used Microsoft tools to hold a conference twice a week with Infosys head office in India to update client’s data and provide a weekly report.

• Analysed the implementation of the system inside the client’s office providing all support and acting as the first point of contact for any issues. • Worked with the strategic management team to identify and develop improvements to the new software implemented. • Managed and trained a team of 4 people, helping them with daily key responsibilities, targets and quality control for the largest client.• Provided on call emergency assistance to the client to identify and resolve system issues.

• Solved problems for 25 regular clients by answering tickets via phone, email and remotely.• Supported all the services levels; responding to client’s queries, escalating issues to the technical team and visiting the client to provide training.• Provided on call emergency assistance to the client to identify and resolve system issues.