Business Process Specialist
CurrentResponsibility: ⦁ Collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy⦁ Acquire data from primary or secondary data sources⦁ Presents data in charts, graphs, tables as the summary representation by determining the data, analyzing points to consider and to examine critically, so as to bring the essential information only⦁ Design and create data reports to help next person in charge on their analyzation part⦁ Prepares Admin and Escalation Reports asked by the owner of the service request (SR) with specific tool requirements to be used in running data to be able to provide exact information needed⦁ Answer politely and promptly during calls to the onshore people with their questions and concerns and give them a feedback in a timely manner⦁ Secure all data in sending to the appropriate recipient and must be kept safely all sensitive documents