Compass Technology Solutions (CTS) helps small to medium businesses (SMB) who require IT support, security and data management by providing reliable centralized IT services through a Managed Services Platform which will save clients time, money and frustration while providing a predictable cost schedule.Services include Managed Antivirus, Onsite/Offsite data backups, VoIP services, Full IT support solutions, IT Consulting, Web and Email hosting.

Role: Internal Systems Lead• Responsible for Planning, Evaluating, Testing and Implementing new technologies, systems and products. • Planning, Implementation of Upgrades/Migrations and Backup Strategies.• Planning and setup of new SR office locations – Card Access Security, Servers, Network, Communications, Conference rooms .• Setup of Network Appliances – Routers, Switches• Blackberry and Email configuration and support with Hosted Exchange Servers• Completed pilots of Google Apps and Office 365 in a test environment and completed Migration to Office365• Configuration and maintenance of Servers, Workstations, Network Printers• Configuration and maintenance of Switchvox - Asterisk PBX IP systems• Active Directory Domain Configuration and administration in multiple locations NB, PE, NL Manage Active Directory Users, Groups, Permissions, Group Policy• Cisco SDM and Cisco Configuration Professional setup and maintenance – Site to Site VPN configurations & WAN/LAN interfaces• Inventory Management via SYSAID & Procurement of new hardware/Software• Manage McAfee Antivirus Solution• Troubleshooting Hardware/Software Issues• Cisco VPN configuration, maintenance and support

Role: Service Technician• Providing Exceptional Customer Service via Email, Phone and Onsite• Server and Active Directory administration• Responsible for Hardware and Software Configuration and Upgrades• Travelling to Clinics and Health Authorities Offsite to troubleshoot system problems• Responsible for Blackberry Enterprise Activations and Troubleshooting• Supporting Network and Local Laser and Inkjet Multifunction Printers• Setting up and configuring secure wireless and network connections• Support Healthcare solutions – Meditech, Telemed, Intellidose• Responsible for Adding and Updating Inventory • Patch Network Drops and Updated Network configuration

Role: Help Desk/Access Admin – Escalation Contact• Led Team that provided support to our VIPs and Executives• Responsible for Escalations and Projects• Training in Helpdesk Roles• Created and updated documentation for Notes, Remedy and VPN troubleshooting• Active Directory/IBM Mainframe Security • Providing Support for Remote access, Wireless, Smartcard and Blackberry• Providing Telephone and Computer Support via email and phone• Assisted in Coordinating Domain migration project