Gary Compton Email & Phone Number

Prince Edward Island, Canada

Compass Technology Solutions (CTS) helps small to medium businesses (SMB) who require IT support, security and data management by providing reliable centralized IT services through a Managed Services Platform which will save clients time, money and frustration while providing a predictable cost schedule.Services include Managed Antivirus, Onsite/Offsite.

• Role: Internal Systems Lead
• Responsible for Planning, Evaluating, Testing and Implementing new technologies, systems and products.
• Planning, Implementation of Upgrades/Migrations and Backup Strategies.
• Planning and setup of new SR office locations – Card Access Security, Servers, Network, Communications, Conference rooms.
• Setup of Network Appliances – Routers, Switches
• Blackberry and Email configuration and support with Hosted Exchange Servers

• Role: Service Technician
• Providing Exceptional Customer Service via Email, Phone and Onsite
• Server and Active Directory administration
• Responsible for Hardware and Software Configuration and Upgrades
• Travelling to Clinics and Health Authorities Offsite to troubleshoot system problems
• Responsible for Blackberry Enterprise Activations and Troubleshooting

• Role: Help Desk/Access Admin – Escalation Contact
• Led Team that provided support to our VIPs and Executives
• Responsible for Escalations and Projects
• Training in Helpdesk Roles
• Created and updated documentation for Notes, Remedy and VPN troubleshooting
• Active Directory/IBM Mainframe Security

Information Systems Specialist

Education record