Dan Gleason Email & Phone Number

Fort Collins, Co, Us

Wilmington, Ma, Us

- Hired and managed a multi-national twelve-person team, including six indirect reports. Coached four team members to promotions by creating a culture of transparency, support, and enthusiasm for new challenges.- Led the creation of onboarding and design process documentation to ensure that all team members felt supported and engaged in their work.- Established the vision for and drove the implementation of a new self-help experience across fourteen products and three continents. Saw a 25% reduction in help tickets as a result.

Wilmington, Ma, Us

- Oversaw the adoption of a new design tool, Figma, including a thoroughly researched project management process, transition of active projects from three distinct tools, training & support, and ongoing tool management- Delivered a significantly more digestible design system documentation tool, including improved IA, interactive code demos, versioning, and shared design/dev documentation. We're unable to track metrics, but anecdotally, adoption has been high.- Supported the delivery of a global content style guide- Product managed the implementation of a new knowledge base tool, including content, styling, and integration installation, across three product markets

Wilmington, Ma, Us

- Drove and supported the adoption of a substantive design system update across our global product lines. Saw commitment from 60% of products to adopt within the following two quarters.- Re-branded the design system to improve functional clarity.- Delivered several hi-fi enterprise designs for implementation, including a dashboard for our primary sales tax product.- Designed and implemented a low-code sales qualification application to increase sales rep FTE in an emerging market

Wilmington, Ma, Us

Part- time research and low-fidelity design involving Sovos' e-invoicing products.

Wilmington, Ma, Us

Development and communication strategy for Sovos' design system, which was faced with the unique challenge of developing components and guidelines that met the needs of several distinct global products, and supporting international product teams with varied understanding of React (as well as the concept of a design system).- Implemented a more concise agile process to improve communication and productivity- Provided internal visibility into roadmap, strategy, available components and design guidelines- Directed development teams to improved onboarding and support materials- Restructured the design system component hierarchy to be more intuitive for designers and developers

Wilmington, Ma, Us

Provided research and design guidelines, from hypothesis formation to mid-fidelity validation, on several products that spanned industries and geographies.- Initiated the implementation of a global, multi-lingual help system, including front-end design and single-source documentation management- Established a prioritized long-term vision for data analysis across Sovos' products

Wilmington, Ma, Us

Successfully migrated support to a remote team while maintaining exceptional quality standards; implemented new workflows to improve efficiency in an increasingly inter-office work environment; led a team of incredibly dedicated people through major organizational shifts, all the while maintaining camaraderie and quality of service.

Wilmington, Ma, Us

This position is self-explanatory and didn't offer tremendous opportunity for creativity, but I worked very hard and was very good at my job. I also implemented case tracking and management strategies that were adopted by our global operations process when support teams were centralized by continent.

Boulder, Co, Us

New York, Ny, Us

Master Of Arts - Ma

Bachelor Of Arts (B.A.), Environmental Geology Major, Spanish Minor

Education record