Delivering innovative solutions to internal teams such as the Wireless & Wireline Engineering Labs and Application & Device teams which perform pre production testing to reduce customer impact on new software, mops, and technologies.Focused on the following areas:• Test Automation Design• Test Automation Development• Event-Driven Automation & Data Analytics• Workflow Management & Jira Automation

Leading up the Wireless Engineering Lab and Automation Team for the Wireless Systems & Maintenance Engineering Department. The team was formed to centralize processes and resources to advance the entire department’s capabilities for pre-production validation testing which is to rapidly increase time to market. Focused on the following key areas:• Lab Technologies & Tools• Lab Operations• Lab Security Engineering• Test Automation Design• Test Automation Development• Network Orchestration

• Was responsible for the legendary Wireless Lab Team that consisted of Verizon Engineers, Resident Engineers, and Contractors who are responsible for Lab Integration and Automation which includes supporting the end-to-end network infrastructure, network configurations, lab software development for automation and tools, application services, and admin & network tools.• Created the UAS/Drone Program for the Maintenance Engineering Department where I act as the UAS Manager. This initiative added another line of services the lab provides to ensure it continues to evolve and adapt to new technologies and ways of testing.• Verizon Drone Safety Team - As part of the Verizon Drone Safety Team, our pillars of Verizon's drone programs are safety, standards, training, and operations. Safety is at the core and we must communicate operational safety related matters across the multiple programs that make up Verizon's enterprise drone operations.• Established 3D Printing and Computer-Aided Design(CAD) services to reduce time to market on projects going through the lab.• Oversaw the scheduling and coordination of thousands of Lab Projects, Engineering Support Requests(ESRs), and Trouble Tickets to ensure priority is aligned with business objectives.• Managed financial responsibilities for the lab which includes managing and planning CAPEX and OPEX budgets.• Lab Technologies included: Radio Frequency(RF) Environment Testing Rooms & RF Enclosures, RAN(3G/4G/5G Sub6 and mmWave/UWB), EPC, 5G Stand Alone Core, IMS Core, VoLTE, Cell Site EBH, eNSE, 4G/5G Core Engineering, Policy Engineering, SPC/Voicemail Engineering, Messaging, OSS, Visible, MSE, VCP-Core & Edge, Orchestration, Prepaid/Wholesale Engineering, Postpaid Engineering, E2E Voice Service Testing, Voice Service Engineering, Drone Operations, SATCOM, StackStorm, SevOne, Netscout-nGeniusOne, Nutanix, Perfecto, Jira, Confluence, Log Management, and our lab houses the RF Lab(RF Systems) and SIOT Labs.

The Wireless Systems & Maintenance Engineering Lab is a scaled version of Verizon's Wireless National Production Network that exists to support Verizon customers, markets, and business needs by providing an environment to conduct detailed testing to validate target designs, plans, products, software, services, platforms, and proof of concept/trials to ensure rapid deployment, seamless integration, and continued stability of the Verizon Wireless National Production Network.Lab Technologies: Radio Frequency(RF) Environment Testing Rooms & RF Enclosures, CDMA, RAN(3G/4G/5G), EPC, SA Core, IMS, VoLTE, Cell Site EBH, eNSE, 4G/5G Core Engineering, Policy Engineering, SPC/Voicemail Engineering, Messaging, OSS, Visible, MSE, VCP-Core & Edge, Orchestration, ATF, Prepaid/Wholesale Engineering, Postpaid Engineering, E2E Voice Testing, Voice Service Engineering, Tools such as SevOne, Irisview, SANE, Perfecto, etc., and houses the RF Lab(RF Systems) and SIOT Labs.Was responsible for network tools for both infrastructure and administrative, network tapping, process improvement, system integration into the lab environment for network/device testing, network connectivity issues, and actively investigating call-related problems in the lab network.Proactively created and found solutions to improve the daily life of employees, the department, and the company. Examples include: • Redesigned RF Matrix to fully capitalize on RF Testing Environments and created detailed Visio diagrams.• Combed through existing tapping infrastructure to organize and document lab interfaces that displayed gaps in visibility which was corrected. • Created a hosts file for the entire lab that was placed in a central repository for lab customers using Wireshark.• Created an onboarding document for new hires.• Created training documentation for current and future lab employees. • Setup and instructed training classes for lab employees on information that I am a subject matter expert in.

IMS and VCP-IOC Supervisor is responsible for leading the IP Multimedia Subsystem (IMS) and Verizon Cloud Platform-Integrated Operations Center (VCP-IOC) Teams, the teams were located in both Southlake, TX and Bedminster, NJ, and consisted of 20 individuals.• IP Multimedia Subsystem(IMS) Responsibilities: Supports the IMS/VoLTE Cores (Verizon's Core National Network). Proactively collect, analyze, and report performance results on the IMS/VoLTE Cores to identify potentially problematic trends to mitigate the risk of regional and nationwide outages.• Verizon Cloud Platform - Integrated Operations Center(VCP-IOC) Responsibilities: Tenant/Project Operations, provide surveillance for VCP Infrastructure as well as support for tenants/projects when VCP assistance is requested.---------------------------------------------------------------------------------------------------------------------Network Operations Center(NOC) Supervisor is responsible for Verizon's national voice and data network. Leading and inspiring NOC Technicians to provide high-quality service to Verizon's customers by quickly collecting, documenting, and gathering all teams needed to reduce network impacting events.• Proactively created innovative solutions to improve the daily life of employees, the department, and the company. This ensures the NOC is aligned with business needs and the ever-changing technology industry.• In conjunction with my normal duties, I created and lead projects that improve not only my department but the company. I also work with many individuals/groups to come up with new ideas, find data to back up my findings, document, and even present on new solutions and enhancements for software tools, processes, apps, and even products. I then work with multiple departments to have those solutions implemented.

Applied technical skills to support the IMS/VoLTE Cores (Verizon's Core National Network). Proactively collect, analyze, and report performance results on the IMS/VoLTE Cores to identify potentially problematic trends to mitigate the risk of regional and nationwide outages. • Deep Packet Analysis of end to end call flows to troubleshooting regional and national issues.• Utilized tools such as SevOne, NetScout Client for IMS Core monitoring, Irisview, nGeniousOne, Remedy, Real-Time Tool(RTT), VSM/Alert Manager, IPControl(INAM), SharePoint, and WireShark.• Created and instructed IP Multimedia Subsystem(IMS) Training for the entire department which covered how the entire network functions, call flows, and how to properly utilize network tools to effectively reduce troubleshooting time. • In conjunction with my job, I came up with new ideas and wrote up documentation on new solutions and enhancements for software, processes, apps, and products then worked with multiple departments to have them implemented.

The Network Operations Center (NOC) is staffed 24 hours per day, 7 days a week to provide continuous monitoring and support of the Verizon Wireless network. A NOC Technician has the responsibility of assuring the health and well-being of all network components by continuously monitoring the VZW network for alarm conditions from remote equipment locations. Additional responsibilities include: analyzing system trouble to isolate defective equipment, documenting outage, and reporting/escalating network element outages to field personnel and management to quickly resolve issues.• Worked with Cisco, Juniper, ALU, and Ericsson equipment on a daily basis troubleshooting network issues.• Trained technicians on cell site and switch technologies such as Lucent, Nortel, Transport, and other Systems.• In conjunction with my job, I came up with new ideas and wrote up documentation on new solutions and enhancements for software tools then worked with multiple departments to have them implemented.

The Network Operations Center (NOC) is staffed 24 hours per day, 7 days a week to provide continuous monitoring and support of the Verizon Wireless network. A NOC Technician has the responsibility of assuring the health and well-being of all network components by continuously monitoring the VZW network for alarm conditions from remote equipment locations. Additional responsibilities included: analyzing system trouble to isolate defective equipment, documenting outages, and reporting/escalating network element outages to field personnel and management to quickly resolve issues.• Monitored cell sites across the entire national network.• Worked with Cisco, Juniper, ALU, Nortel, Motorola, and Ericsson equipment on a daily basis troubleshooting network issues.• In conjunction with my job, I came up with new ideas and wrote up documentation on new solutions and enhancements for software tools then worked with multiple departments to have them implemented.

• Responsible for television and Internet service equipment to ensure functional software for customers.• In charge of networking digital media devices to distribute software updates across the LAN.• Isolated faulty equipment and setup shipment for proper repairs.• Inventory tracking of thousands of customer accounts.

2006-2008 - Stationed in Washington D.C. • During my time at 8th & I Marine Barracks as a squad leader, I provided leadership and supervision of up to 30 Marines at a given time. • Was part of the ceremonial marching platoon, 21 gun salute team, and Dover team.• Carried out ceremonies for the President, VP, numerous leaders from around the world at the White House, Pentagon, Navy Yard, Marine Barracks, Iwo Jima Memorial, and other locations around D.C. I was also part of the burial ceremonies at Arlington National Cemetery and Annapolis.2008-2011 - Stationed in Camp Pendleton, CA.• Attached to a Helicopter Assault Company that specialized in infantry warfare/combat operations.• Trained Marines in combat operations which focused on adaptability, strategy, and perseverance.• Deployed to numerous parts of the world to conduct combat and/or training missions, including Afghanistan in 2010. • Provided leadership and supervision of up to 30 Marines at a given time.While in DC, I was given a Secret Clearance to work alongside and trusted among Presidents, Kings, Queens, and other foreign dignitaries. This clearance was transferred to infantry operations overseas for combat operations.Honorable Discharge