Service Desk Lead
CurrentEXANTE - is an international investment firm offering advanced trading and investment solutions.Key Responsibilities:- Led an international team of 6 professionals, improving collaboration and efficiency across multiple countries.- Providing ongoing IT support to employees, ensuring smooth daily operations.- Performing system administration tasks, including server maintenance and troubleshooting.- Collaborating with the development team to resolve coding issues and provide technical expertise.- Maintaining and updating software systems to ensure optimal performance.- Ensuring data integrity and security through regular system checks and updates.- Participating in the development and implementation of IT policies and procedures.- Assisting with the onboarding of new employees by providing technical training and support.- Implementing a network security system: configured and maintained a robust network security system.- Developed and executed IT budget plans, managing both capital and operational expenditures.Projects:- Implementation of a unified VPN network for office infrastructure.- Development and optimization of the equipment issuance and return process from scratch.- Access management.- Integration of internal corporate systems, including Google Workspace, BambooHR, Slack, and Microsoft Azure Active Directory.- Cost optimization related to Google Workspace.- Partial configuration of the MDM platform Jamf.- Integration of Miro into corporate services.- Implementation of access policies in Google Cloud Platform.- Integration of Gemini AI service.- Integration of JetBrains solutions.Technologies and Tools: Google Workspace, Slack, Kissflow, Microsoft Azure Active Directory, Jamf, Apple Business Manager, Desktop Central, Google Cloud Platform, Gemini AI, Jira, Confluence, Miro, 3CX, Bitwarden.