Gleb Polyakov Email & Phone Number

New York, Ny

• Implemented and maintained on site deployement of BlackBerry Enterprise Server, Good for Enterprise, and MobileIron solutions• Completed projects and daily tasks related to Mobile Messaging, Exchange environment, RightFax and Enterprise Vault• Managed logging for all electronic communication via Actiance and Merge1• Provided support to Legal and Compliance departments with utilization of Enterprise Vault and Discovery Accelerator/Clearwell• Direct contact for Wireless Vendors, managed pricing of hardware and monthly recurring costs, leveraging relationship to ensure wireless coverage of corporate headquarters via installation of in building solutions • Assisted TEM with reports of hardware/wireless line allocation and assisted with disputes• Provided documentation and runbooks of BlackBerry and iOS handhelds to lower tear teams end users by lower tear teams, in addition to overseeing deployement to end users and advanced troubleshooting

New York, Ny

• Provided a quick and effective resolution to various issues escalated by level 1 (help desk) via HPSC ticketing system• Managed and corrected user’s Active Directory Profiles• Resolved issues relating to user’s work desktops, laptops, printers, Cisco IP Phones, and mobile devices, escalating to appropriate teams when necessary• Troubleshoot various issues encountered during a firm-wide OS update to all of corporate/back office PCs• Assisted with issues relating to deployment of software and crucial OS updates via Microsoft SMS• Provided support and troubleshooting to Legacy Lehman PCs and network shares

New York, Ny

• Provided technical support for and troubleshoot various software and hardware issues related to BlackBerry devices and servers in a 10,000 user environment.• Planed, implemented and managed various projects/tasks related to BlackBerry environment.• Managed day-to-day activities of a team consisting of 8 wireless support technicians.• Resolved wireless support issues that were escalated and/or VIP related.• Documented “blueprints” for the Help Desk to follow as Level 1 support, decreasing the number of tickets submitted to a higher tier, thus allowing more time to be concentrated on project work.• Provided one-on-one and group training sessions for use of Blackberry devices to various users, which include traders, senior management & executives.• Served as liaison between the end user and BlackBerry service providers, i.e. AT&T, Verizon, etc

Brooklyn, Ny

• Provided telephone support for users of software packages created by employer.• Configured, diagnosed and repaired customer and employee computers.• Implemented firewall and anti-virus configuration, data recovery, upgrades, optimization, IDE, SCSI, COM, FireWire and USB devices, printers, scanners, monitors, modems, NICs, dial-up networking, broadband and wireless connections and configurations• Researched new technology for implementation with current software products.• Tested updates and new versions of programs prior to release.• Assisted customers with sale and selection of software package that was best suited for them.• Created graphical and text user tutorials for software using: Office Suite, Adobe Suite, and Macromedia Robo-Demo/Adobe Captivate.• Designed brochure, flyer and CD labels for distribution.• Monitored and maintained supply for use with office equipment, such as: toner cartridges and recordable media.

Brooklyn, Ny

• Provided a wide-array of assistance and support to other students working on projects, this included providing instruction on projects requiring the use of Visual Basic, MS SQL Server, HTML, CSS, the entire MS Office package, installing operating systems, the use of the Internet, and configuring CISCO routers and switches.• Developed various methods to effectively explain and demonstrate complex concepts to students.• Installed and configured hardware and software used by the school, including hard drives, floppy drives, network cards, sound cards, modems, memory cards, scanners, CD-Recorders, CD ROMs, Zip Drives and Uninterrupted Power Supplies.• Provided tutoring on various topics with a per-appointment schedule.