Gleb Porshnev Email & Phone Number

Dubai, Ae

IT Tasks- Following ITIL, to manage daily operational tasks (Incidents Management and Change Management) using HPSM.- Handle proactive tasks to follow business continuity- Document Servers Infrastructure status, configurations and highlight the risk assessments- Reporting to general manager- Monitor server’s infrastructure using HPOM.- Act as an infrastructure consultant for the client (where I work as an outsource engineer), when planning for any new IT project.- Install, manage and maintain servers hardware and operating systems (Specialized on Microsoft Windows Server)- Patch servers with latest security and critical updates- Operational Activities for Directory Services 2003 and 2008, Group Policy, DNS, DHCP, Exchange Server 2010, TMG Reveres and Forward Proxy, File Server, Print Servers.- Configure and Monitor Backups using Networker Backup Solution- Upgrade the Servers Infrastructure- Cooperate with Network, Security, Application and Work Place Operation Teams to insure that all the operational and project tasks are taking place and accomplished propel

Reston, Virginia, Us

ResponsibilitiesConfigure servers for enterprise customers (account transfers, backup, clustering, and high-availability)Install and maintain server software (Linux, Windows)Manage CISCO routers and switchesAssist in server stability and securityBe available for on-call emergenciesManage customer relationshipsSetup and maintain complex high-availability clustersSetup and maintain monitoring and backupsConfigures, tests, and maintains LAN/WAN equipments and related servicesIdentifies, diagnoses, and resolves network problemsCreate and maintain comprehensive documentation for all implemented Works (servers, network and PBX installation)

Eindhoven, North Brabant, Nl

Tasks- Install, configure, manage and maintain servers and servers operating systems (Windows Server 2003, Windows Server 2008, Windows Server 2012 Hyper V and VMware ESXi)- Configure and manage Active Directory, Group Policy, DNS- Install and configure new software and hardware- Design and manage mailing system with high availability- Install, configure, manage and maintain mail servers (Exchange Server 2010), e-mail accounts and all mailing system roles- Secure mails using Edge Server and Symantec Mail Security for Exchange- Design and manage system policies and security- Protect servers and clients computers against any security threats using Group Policy and Symantec Endpoint Protection- Install, configure, manage and monitor backups using Symantec Backup Exec 2010- Manage Storage Area Networks (SAN) and Network Attached Storages (NAS)- Install and configure TS Gateway and Remote App services- Install and manage FTP Servers- Install and configure MSSQL 2008,2012- Update operating systems for servers and clients, security and applications using Windows Server Update Services- Configure, manage and audit File and Print Servers- Monitor system performance and security- Test new operating systems, applications and software’s on virtual environment (VMware Workstation and Hyper V) before applying it to the real environment- Answer technical queries- Share knowledge’s, experiences and cooperate efforts with IT Team members to solve daily problems and apply policies- Report and document system configuration, status, policies and new achievements to IT team leader

ResponsibilitiesManage information technology and computer systemsPlan, organise, control and evaluate IT and electronic data operationsDesign, develop, implement and coordinate systems, policies and proceduresEnsure security of data, network access and backup systemsAct in alignment with user needs and system functionality to contribute to organizational policyManage staff by recruiting, training and coaching employees, communicating job expectations and appraising their performanceIdentify problematic areas and implement strategic solutions in timeAudit systems and assess their outcomesPreserve assets, information security and control structuresHandle annual budget and ensure cost effectiveness

ResponsibilitiesBuild database systems (MS SQL, 1c)of high availability and quality depending on each end user’s specialised roleDesign and implement database in accordance to end users information needs and viewsDefine users and enable data distribution to the right user, in appropriate format and in a timely mannerUse high-speed transaction recovery techniques and backup dataMinimise database downtime and manage parameters to provide fast query responsesProvide proactive and reactive data management support and training to usersDetermine, enforce and document database policies, procedures and standardsPerform tests and evaluations regularly to ensure data security, privacy and integrityMonitor database performance, implement changes and apply new patches and versions when required

ResponsibilitiesConfigure servers for enterprise customers (account transfers, backup, clustering, and high-availability)Install and maintain server software (Linux, Windows)Assist in server stability and securityBe available for on-call emergenciesManage customer relationshipsSetup and maintain complex high-availability clustersSetup and maintain monitoring and backupsConfigures, tests, and maintains LAN/WAN equipments and related servicesIdentifies, diagnoses, and resolves network problemsCreate and maintain comprehensive documentation for all implemented Works (servers, network and PBX installation)

The Junior System Administrator is an entry-level position that supports Dedicated, VPS, and Cloud Hosting clients via phone, support ticket and chat platforms on various technical issues.Job DutiesProvide phone support for Dedicated, VPS, Cloud Hosting Reseller and Cpanel clientsAnswers Help Desk tickets and Live Chat inquiries as a secondary responsibilityEscalates or flags tickets and calls to Level II, III or Supervisor when necessaryUtilizes Level I security access to Account Management System (Pavo) to assist customersMonitors servers including booting a machine when necessaryResponds to server alerts as per instructions from supervisory staffResponsible for server stabilityTransfers accounts between servers when necessary for load balancing or account upgradesDocument all answered call and help desk tickets accordinglyRespond to voicemails left by dedicated customersContinues development of Lunar pages and systems knowledge to more effectively answer calls

Bachelor’S Degree, Computer Sciences/Faculty Of Applied Mathematics (Fam)

Associate’S Degree, Computer Networks And Computing Devices Repair And Service