Skillsets and experience transfer to most industries

Led a team of skilled professionals through all aspects of the Human Capital Management and Payroll Modernization Project for the Indiana Auditor of State and State Personnel Department. This business transformation project implemented the future-state personnel and payroll business processes by upgrading the current PeopleSoft HCM solution and migrating Payroll from the legacy solution.

Led the development of the future Payroll technology strategy for the Indiana Auditor of State. This effort defined the future payroll business processes, solutions and support services for the State of Indiana.

Responsible for leading a dynamic team focused on transforming and modernizing Indiana Department of Revenue technology and business processes including the evaluation, selection and implementation of an Integrated Tax System.

Last Engagement: Served as Chief Information Officer providing strategic consulting for all Viva airlines. Strategic roles included:CIO & Strategic IT Planning - VivaLatinamerica May 2015 – Aug 2016Created strategic and tactical plans for an IT shared services function to provide efficient, ultra low-cost IT services to be utilized by several start-up Latin American airlines utilizing appropriate technology components of VivaColombia.Strategic IT Planning – VivaColombia April 2016 –Aug 2016 Developed strategic IT plans for VivaColombia to address needed improvements to the IT organization, processes, solutions and infrastructure.Airline Launch Planning & Execution – Viva Airlines Peru Oct 2015 – Aug 2016Provided strategic leadership for the planning and execution of IT and operational airline launch activities for Costa Rica and Peru.Multi-Airline PSS Implementation Leadership Sep 2015 – Jun 2016Provided strategic leadership, including portfolio and supplier management, for the successful implementation of the Passenger Service System for VivaAerobus and VivaColombia.IT M&A Due Diligence – VivaLatinamerica & VivaColombia Dec 2015 – Jan 2016Led all aspects of the IT M&A Due Diligence analysis for the ownership group of VivaLatinamerica to support their efforts to acquire an additional stake in VivaColombia.Multi-Airline PSS Contract & Inter-company Agreement Negotiations May 2015 – Sep 2015Led all Passenger Service System (PSS) contract negotiation activities for a multi-airline (VivaAerobus, VivaColombia and VivaLatinamerica) shared services environment. Also led negotiations of an inter-company agreement to define governance for the PSS contract and shared environment.Rapid IT Capability Assessment – VivaAerobus & VivaColombia May 2015 – Jun 2015Conducted rapid assessments of the technology capabilities for the ownership group of both airlines to determine their ability to support strategic corporate plans

Responsible for developing and implementing all IT strategies and plans to transform every aspect of the technology footprint for one of the fastest growing and most profitable airlines in the world operating throughout 30 countries.Comprehensive IT Capability Assessment and Transformation PlanningPersonally performed the complete evaluation of Copa’s IT capabilities and developed a transformation plan to drive efficiency and strategic improvements throughout the entire technology footprint.ERP and Finance TransformationProvided executive sponsorship and direct leadership for the selection and implementation of the SAP ERP suite for Colombia (Copa Colombia) and Panama (Copa), as well as 28 other countries.Revenue TransformationLed the selection process and managed the transformation of revenue and yield management solutions including the implementation of the Teradata business intelligence solution which drove significant customer service and direct marketing value.Customer Service TransformationProvided executive sponsorship and direct leadership for the implementation of web, mobile, social media and airport solutions that improved customer communication and drove improvement in customer service metrics.Flight Operations System TransformationLed the selection process and provided strategic management for the transformation of Flight Operations capabilities including the implementations for Planning, Crew Mgmt, Ops Mgmt, Dispatch, Manuals and M&E. The resulting business value included staff efficiency, fuel savings, operational efficiency and crew satisfaction.Passenger Service System SelectionPersonally led the complete evaluation of Passenger Service Systems (PSS) including a comprehensive requirements definition, evaluation of leading solutions and negotiation of PSS, E-Commerce and Global Distribution System contracts. The resulting PSS contract was rated by industry consulting experts as one of the best contracts ever negotiated.

Transformed technology for the 50+ departments and agencies within the City of Indianapolis and Marion County. • Negotiated long-term, strategic contracts with major technology companies including Microsoft, AT&T, Dell and Oracle.• Executive Sponsor for the selection and implementation of the city/county ERP project driving partnerships throughout state and local government.• Fostered partnerships with major service providers that enabled the fast and fair negotiation of major sourcing contracts for infrastructure, helpdesk, desktop and application services.• Sponsored aggressive initiative to develop citizen friendly service options including an on-line citizen service portal.• Created and implemented a service-driven, enterprise-wide IT chargeback system that drove enterprise accountability.• Implemented an IT governance process driving enterprise awareness and prioritization of initiatives.• Launched and provided leadership for the city/county projects in preparation to host the 2012 Super Bowl.

CIO of ATA Airlines since April, 2001. Promoted to CIO of Global Aero Logistics when ATA Holdings was consolidated with the purchase of World Airways and North American Airline. Responsible for all IT infrastructure, applications systems and processes, as well as corporate purchasing, facilities and IT integration for the Fortune 1000 company.

Responsible for developing and implementing all IT strategies including IT infrastructure, e-business, customer relationship management, airport customer service, back office and internal IT processes. • Defined and implemented a strategy to outsource development and hosting of ATA.com. Resulted in a 17% reduction of distribution costs, 500% growth over 3 years and $500m annual revenue.• Led the corporate strategy to implement a customer information repository that allowed the company to aggressively track customer buying activities and directly market via email. Resulted in ROI of $40 million.• Partnered with senior leadership to develop and implement an airport customer service strategy focused on customer self-service technology, airport facility redesign and re-engineering the role of airport agents. Improved customer satisfaction and lowered airport labor costs by 14% ($15 million annually).• Led an initiative to consolidate all passenger revenue data into a single NCR Teradata business intelligence warehouse that provided real-time planning, pricing and yield management information to the enterprise. • Initiated an aggressive focus on IT process improvement including the focus on six sigma, creation of a corporate PMO and the expansion of internal project management and systems development methodologies.

Responsible for all applications systems, data base administrations and the PMO during the 9 years in this position. The application systems including Finance, HR, Flight Operations, Ground Operations, Maintenance and Engineering, Reservations, Intranet, CRM and ecommerce systems. Led the selection and implementation of many new software technologies including the companies employee web site, Oracle data base technology, Oracle Financials, Oracle Human Resources, crew web technology and Sabre reservations and airport technology.

Various positions from Sr. Systems Analyst to Project Manager.

Various positions from Developer to Systems Analyst. Primary responsible for work on State of Indiana BMV and Revenue systems.