Glen Baxter Email & Phone Number

Bracknell, Gb

Andover, England, United Kingdom

Uk And Ireland

United Kingdom

Consolidated knowledge to set up a business focusing on vehicle diagnostics, fixes and repairs.Established long term relationships with suppliers to secure competitive pricing for products.Coached staff on up / cross selling techniques to increase revenues, drive sales and boost orders.Acquired extensive referrals and recommendations through tactical pricing and first-class service.Recruited and trained staff to manage car mechanics, finance, administration and part ordering.KEY ACHIEVEMENTS;Grew the business from 2 to 8 staff and profits from zero to a turnover of £1M a year.Generated a net profit of 5 to 10% and increased turnover every year between 2003 and 2018.Negotiated and won contracts with many multi-national companies including Vitacress Salads, Lenham Storage, Buckfast Wines and Mitutoyo.Over-delivered against commercial targets via staff sales training, goal setting and appraisals.

Edinburgh

In charge of 84 independent Kwik-Fit branches which generated £400K weekly turnover.Took ownership of financial matters by optimising all operational decisions for the company.Responsible for producing financial forecasts for P&L, cost tracking and operational efficiencies.Held full financial autonomy for improvements, supplier engagement and headcount resourcing.Participated in contract negotiations and the roll out of Kwik Fit standard operating procedures.Supported staff on commercial areas and tracked progress against the annual plan and targets.Accountable for the performance monitoring of 8 managers based at different locations.Oversaw all aspects of budget planning, sales targets, advertising, operations and staff recruitment.Chaired meetings to analyse area productivity and presented results to members of the board.KEY ACHIEVEMENTS;Led and executed 3 acquisitions where Kwik Fit bought out the competition.Improved clarity on reporting for budgets, cost controls, service margins and revenue streams.Received 7% of the company net profit yearly due to strong KPI vs target performance.

Worked to increase the uptake of products/services in a highly competitive marketplace.Grew existing and new customer acquisition across centres spanning a geographical area.Gathered intelligence for the regional territory to enable informed decision making.Exceeded metrics for revenue targets and supported the operational plan for each centre.

Provided direction on day-to-day operations with a focus on amazing levels of customer service.Inspired a diverse team of staff and increased motivation through training and development.Monitored and evaluated vehicle MOT’s, services, fast-fit, stock control and centre standards.