Glen Bryan Email & Phone Number

London, Gb

London, England, United Kingdom

Videographer & Editor - campaigns, partnership marketing and editing (Adobe Premier Pro)

• Camera Operator – Using cameras such as Sony A series, FS7, Canon C300, BM Pocket & Arri Alexa. Steady cam operator of – DJI Ronin M, Ronin S & Ronin 2• Photography of locations, talent, products and BTS• Managing social media platforms (Facebook, Vimeo, YouTube, twitter & Instagram) for clients & making sure all content is optimised for various platforms• Creating shot lists and content that suits client’s needs and market• Pre-production research & planning including storyboarding according to client needs, location scouting & fine-tuning ideas to fit in line with current trends• Post-production edited and co-edited around 2/3 videos per week using Adobe CC Premier pro & Lightroom, Final Cut Pro X whilst collaborating via frame.io (on location or remote)• Production of testimonials, weddings, social media campaigns, documentaries and in-house corporate video updates• Produced videos for companies such as Addland, Rightmove, AEG appliances, Disturbing London (music label) Schwalbe Tires UK & many more• Ensuring that the lighting of the set or subject fits in line with target audience & microphones are picking up good quality audiowww.realtimecreations.co.uk

Milton Keynes, England, United Kingdom

• Be the 1st line technical support taking ownership of client and technical resolution• Ensure the customer expectation is managed through timely communication (Email, Telephone, Teams) and flow of information to a satisfactory conclusion•Liaise with customers directly via telephone, email and video, investigating queries from both customers and internal stakeholders• Troubleshooting both routine and more complex external customer support requests• Promote and drive a customer driven culture by ensuring a strong focus on service and resolution • Salesforce CRM usage keeping all communication appropriately logged and filed • Providing an accurate and concise flow of information to the engineering team• Collating data on a weekly basis on outstanding issues/backlog within the business, implementing countermeasures and reporting to the business virtually.• Delivering exceptional service internally and externally

Milton Keynes, England, United Kingdom

• Providing technical support to customers if they have any issues with using our machinery both over the phone and on site • Troubleshooting and solving problems remotely as a first point of call for the service department• Visiting customers across the UK and carrying out field service duties where necessary• Installing and carrying out demonstrations on new installs• Liaising with the R&D to provide the correct support to on site technicians• Handling parts requirements and providing detailed advice to customers• Providing technical support to customers if they have any issues with using our machinery both over the phone and on site• Troubleshooting and solving problems remotely as a first point of call for the service department with clients nationwide• Visiting customers across the UK and carrying out field service duties where necessary• Installing and carrying out demonstrations on new installs• Liaising with the R&D to provide the correct support to on site technicians• Handling parts requirements and providing detailed advice to customers• Compiling reports on service-related issues• General business administration duties (Offer quotes/processing orders & communicating marketing info on new software/machines)• Building & maintaining customer/supplier relationships• Training and coaching of people to drive results and develop individual talent

Milton Keynes, England, United Kingdom

• Serve as the first point of contact for customers seeking technical assistance over the phone or email• Perform remote troubleshooting through diagnostic techniques and pertinent questions• Determine the best solution based on the issue and details provided by customers• Walk the customer through the problem-solving process• Direct unresolved issues to the next level of support personnel• Provide accurate information on IT products, machines and services• Record events and problems and their resolution in logs• Follow-up and update customer status and information• Pass on any feedback or suggestions by customers to the appropriate internal team• Identify and suggest possible improvements on procedures

Bachelor Of Arts - Ba, Human Resources Management/Personnel Administration, General

Higher National Diploma, Business Administration And Management, General, Distinction

Diploma Of Education, Business Administration And Management, General