Glen Buchanan Email and Phone Number

Working as the operations manager I am responsible for the day to day running of the hotel. As it was a newly refurbished hotel we were able to agree and implement the standards for the hotel. Daily operation would ensure all of the following departments were operating to a high standard. Housekeeping, reception, food and beverage outlets, maintenance and sales team all working together to provide the guests with the best possible experience. Daily figures and budgets to work towards and ensuring all financial processes were accurate and controlled. Motivating team and training procedures implemented and completed. Health and safety representative and ensuring all procedures in place, training provided and all legal paperwork kept up to date.

Working as the food and beverage services manager put me in full control of the daily operation of the hotels main bar, restaurant and room service departments. Managing a team of 60 staff and providing the training to help them produce a high level of customer service. My remit would cover all of the following. Training of all team members and ensuring brand standards adhered to. All financial processes including forecasting and yearly budgets were put together and achieved. . Menu production for both food and beverage. All HR protocols were up to date and accurate. Communication with all departments to ensure that the customer journey was as seemless as possible. Guest relation manager shifts were also part of the remit where you would be in control of the hotel operation in absence of the GM.