Glen Daniels Email and Phone Number

Primary customer contact for technical support issues.Responsible for root causing/troubleshooting technical issues for the Airthings Correntium Pro Radon Detector. Primary interface to the hardware and software engineering teams along with the application development teams. Primary test engineer for software and hardware validation. Manage application software releases.

Tier 3 Customer support for iDEN (integrated Dispatch Enhanced Network) infrastructure, supporting Nextel International, Southern Linc, Telus, and other service providers. Team also provides support for Public Safety LTE, Push to Talk over Cellular for Verizon. Direct customer communications when software development engineering is needed to help restore or repair defects. 25+ years experience in the software development and customer support business. Primary focus has been on customer support activities leading a team of 25 engineers based in U.S, India and Russia. Leader of Multinational cross functional teams for well over 15 years and continues to lead process improvements that will benefit our customers and to help provide the best technical support for our customers.

Managed a team of 10 responsible for lab design for software development group.Responsible for test case design and execution for software verification and validaton in accordance to system requirements.Work closely with development engineering team to provide feedback for software peformance.System performance testing, load testing for cellular infrastructure system.Provide on site technical support for customers during deployments. Lead dialogues with customers to assure they had a complete understanding of all issues and system operations. Drafted and executed Acceptance test plans in accordance to requirements for new system releases.