Glen Daniels

Glen Daniels Email and Phone Number

Senior Engineering Resource Manager, Project Management, Software Testing,Customer Support, Looking for new Opportunity @ Airthings
oslo, oslo, norway
Glen Daniels's Location
Greater Chicago Area, United States
Glen Daniels's Contact Details
About Glen Daniels

CROSS FUNCTIONAL TEAM LEADERSHIP | RESOURCE MANAGEMENT |SERVICE DELIVERYManagement expertise in cross-functional engineering teams for infrastructure operations, customer support and systems test; lead efficient teams as an expert communicator focused on technical issues resolution and customer satisfaction; leverage expertise in team management, organizational structure, program management, product management, problem solving and service delivery. Characterized as a hands on manager with active coaching skillsProfessional Expertise:Resource / Program Management

Glen Daniels's Current Company Details
Airthings

Airthings

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Senior Engineering Resource Manager, Project Management, Software Testing,Customer Support, Looking for new Opportunity
oslo, oslo, norway
Website:
airthings.com
Employees:
101
Glen Daniels Work Experience Details
  • Airthings
    Senior Customer Support Specialist
    Airthings Feb 2019 - Present
    Remote
    Primary customer contact for technical support issues.Responsible for root causing/troubleshooting technical issues for the Airthings Correntium Pro Radon Detector. Primary interface to the hardware and software engineering teams along with the application development teams. Primary test engineer for software and hardware validation. Manage application software releases.
  • Motorola Solutions
    Senior Engineering Resource Manager
    Motorola Solutions 1998 - 2015
    Schaumburg Illinois
    Tier 3 Customer support for iDEN (integrated Dispatch Enhanced Network) infrastructure, supporting Nextel International, Southern Linc, Telus, and other service providers. Team also provides support for Public Safety LTE, Push to Talk over Cellular for Verizon. Direct customer communications when software development engineering is needed to help restore or repair defects. 25+ years experience in the software development and customer support business. Primary focus has been on customer support activities leading a team of 25 engineers based in U.S, India and Russia. Leader of Multinational cross functional teams for well over 15 years and continues to lead process improvements that will benefit our customers and to help provide the best technical support for our customers.
  • Motorola Inc
    Lab/Test Engineer
    Motorola Inc 1990 - 1998
    Motorola Schaumburg Il
    Managed a team of 10 responsible for lab design for software development group.Responsible for test case design and execution for software verification and validaton in accordance to system requirements.Work closely with development engineering team to provide feedback for software peformance.System performance testing, load testing for cellular infrastructure system.Provide on site technical support for customers during deployments. Lead dialogues with customers to assure they had a complete understanding of all issues and system operations. Drafted and executed Acceptance test plans in accordance to requirements for new system releases.

Glen Daniels Skills

Process Improvement Lte Leadership Technical Support Cellular Communications Engineering Testing Embedded Systems Systems Engineering Telecommunications Gsm Analysis Cross Functional Team Leadership Project Management Wireless Program Management Integration Software Engineering Software Development Mobile Devices Wireless Technologies Business Process Improvement

Glen Daniels Education Details

  • Devry University-Niles Seminary Of Loyola Univ
    Devry University-Niles Seminary Of Loyola Univ
    Electrical And Electronics Engineering
  • Niles Seminary Of Loyola University
    Niles Seminary Of Loyola University

Frequently Asked Questions about Glen Daniels

What company does Glen Daniels work for?

Glen Daniels works for Airthings

What is Glen Daniels's role at the current company?

Glen Daniels's current role is Senior Engineering Resource Manager, Project Management, Software Testing,Customer Support, Looking for new Opportunity.

What is Glen Daniels's email address?

Glen Daniels's email address is gl****@****ons.com

What schools did Glen Daniels attend?

Glen Daniels attended Devry University-Niles Seminary Of Loyola Univ, Niles Seminary Of Loyola University.

What skills is Glen Daniels known for?

Glen Daniels has skills like Process Improvement, Lte, Leadership, Technical Support, Cellular Communications, Engineering, Testing, Embedded Systems, Systems Engineering, Telecommunications, Gsm, Analysis.

Who are Glen Daniels's colleagues?

Glen Daniels's colleagues are Stephanie Nininahazwe, Terje Kristoffer Skow, Annabel Robertson, Jorge Lopes, Pardip Sharma, Tiffany Stulz, Carl Van Hoorde.

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