One man IT department, Trade room support. and managed the physical office.Creation of DR plan and successful implementation of plan during Hurricane Harvey 4 month office closure.

Wide range of desktop/server support for local and remote offices.Main IT contact for all Trading and Market Data products thru out 11+ years: Bloomberg/ThomsonReuters/CQG/TT Multi Broker/ICE Rolled out Commvault backup systems at Houston office and remote branches.

Installation and support of Reuter’s products now contracted thru IBM for Houston.Continued to work with beta Bladerunner Point to Point Server project as asked for specifically development team even though it lies out of the scope of the IBM contract. Installed first instance of the new hardened build outside of a development environment. Appointed to be the Target Revenue Focus point man by IBM High Volume Service Delivery Manager. Working with inside sales to target new revenue streams.

Performed installation and support of the full range of Reuter’s product line on Solaris/Linux and all versions of MS Windows in mainly Tradefloor environments.Designed physical layout of internal test lab.Trained IBM engineers on a initial set of products given over to them to support.Set up of corporate wireless network for local office.Trained local Reuter’s engineers on new Reuters Data Feed product.Designated as central region champion to new Reuters Citrix based product. Spent the first week of release of product in North America in St. Louis supporting Reuters Helpdesk. Installed first two beta Bladerunner Point to Point Servers outside of a development environment. Worked closely with development team to streamline process and work out any issues that came up initially.Supported local office staff in addition to Reuter’s field service duties. Also designated as backup to sole engineer in Dallas office.

Performed installation and support of the full range of Reuter’s product line on Solaris/Linux and all versions of MS Windows in mainly Tradefloor environments.Noted for taking and resolving more service calls than any other Open Systems Engineer.Performed IT support for entire Chicago Editorial staff of over 30 journalists while also performing Reuters field service duties for over a year. Chosen to champion new and technically challenging product, the Session Server for the entire central district. Performed client presentations to their IT staff for installation and integration of Reuters extranet the product provided. Installation and integration support to Reuters engineers and Reuters data center staff. Created quick installation guide for product that was distributed to entire central district.