Glen Farquharson Email and Phone Number

My name is Glen Farquharson Jr., I am a seasoned Technical Operations Manager with a track record of spearheading complex initiatives to optimize operations, enhance support processes, and strengthen data security. I have successfully managed cross-functional teams, implemented key software solutions, and maintained compliance with service level agreements. I am passionate about data security, administration and improving overall IT Operations within the fast and ever-changing world of technology. My achievements include:- Strategic Operations Leadership: Led operations, system engineers, and network administrators to drive efficiency and meet SLA requirements.- Enhanced Support Processes: Improved support processes, resulting in increased performance and support for SaaS sales initiatives.- EDI Management: Oversaw EDI processing, facilitating new customer setups and communication procedures.- Multi-Office Management: Managed operations across three offices, collaborating with diverse teams to ensure successful SaaS, PaaS, and system deployments.Security Enhancements: Deployed leading anti-malware and security platforms, reducing data breaches and phishing attempts by 60%.- Windows MDM Deployment: Led a team in launching Windows MDM with remote deployment capabilities for multiple companies, each with over 200 users.-Vendor Negotiation: Successfully negotiated vendor contract pricing, aligning costs with revenue growth.- Data Security: Collaborated with stakeholders to enhance onboarding and offboarding procedures, ensuring data security, reducing data leakage, and achieving SOC2 complianceMy comprehensive experience in technical operations, combined with a focus on efficiency and security, has consistently driven success and added value to organizations.I am always looking forward to connecting with like-minded individuals and opportunities.