Glen Green Email and Phone Number

My responsibilities included increasing Elavon’s growth in the public sector organically and within various bank alliances. This involves working with public agencies, primary, secondary and higher education institutions and utilities to accept credit, debit and ACH payments. This is a highly technical sales process which encompasses integration with legacy billing and accounting systems and often times includes the management of a third party convenience/service fee. I work directly with the Treasury, I/T and Operational areas in the design and implementation of the solution which involves any number of Elavon proprietary or third party applications.

My focus was to build relationships within the corporate, commercial and business banking departments of Elavon's largest banking alliance partner. Products sold included acquiring, check conversion, data hosting, switching and professional services to tier I, II and III level retail and supermarket/grocery clients. The sale involved engagement at the C and E management levels, a high degree of solution selling, a deep financial and ROI analysis and ultimately price and contract negotiation. Internally, I coordinate various resources such as solution engineers, project managers, legal counsel and relationship management in the delivery of each custom solution.

My responsibilities included a personal sales goal in addition to developing referral based relationships with both professional and trade organizations. Recognized as the department’s highest producer, I received the coveted Executive Circle award each of these years. In addition to exceeding my individual revenue goals, my success during this time included signing in excess of 30 new referral relationships and renewing contracts resulting in more than 500 new accounts for NOVA. Of those referral relationships 5 were value added resellers targeting niche industries requiring direct certification of custom applications to the NOVA Network.

In addition to direct input and management of the departments P&L, my responsibilities included managing a merchant sales force of 100 inside sales professionals and a team of 10 supervisors and managers. This department met the demanding needs of NOVA’s largest referral partner, national and independent banks and over 300 membership and trade association referral partners. The department regularly performed within the top three producing sales channels and efficiencies from operations resulted in the lowest cost per customer acquired in the company. At various times during this period, I also assume the roles of managing the company's retention program, outbound sales call efforts and the lead when company acquisitions required the integration of new referral sales relationships.

My responsibilities included the management an inbound customer service call center comprised of 3 supervisors and 40 customer care representatives. Throughout this time, the team supported 100,000 merchants, national and regional bank relationships, NOVA's outside sales force as well as mid and large market "key" account relationships. Additional responsibilities included lead roles in transitioning newly acquired portfolio customer service operations, operational system upgrades and input to the budgeting process.