Glen Hack Email & Phone Number

Richmond, B.C., Ca

Richmond, B.C., Ca

ZEMA, from ZE PowerGroup, -- the fully automated, end-to-end enterprise market data management platform, streamlines the collection, centralization and validation of internal, public, and third-party data. ZEMA lets you• Access data for any industry and commodity • Collect from hundreds of sources, thousands of data feeds • Automate data collection and validation processes • Parse data from emails, websites, local directories, FTP and web services • Collect any electronic format, including XML, PDF, HTML, Excel and text • Capture real-time data and full historical data sets • Centralize the storage of data where it can be easily accessed for extraction and analysis • Secure and control access to data on a user by user basis

Akron, Ohio, Us

Virtual Hold provides virtual queuing/callback software for assisting contact centers for large-to-medium sized enterprises, manage inbound customer service inquiries: Voice/telephone, Web and Mobile Smartphone Apps, Social Media, SMS, and other eChannels. • Hunter sales role; to discover, qualify, develop, close and grow new name opportunities. • Targeted F1000 and FP500 enterprises with large to medium sized call centers in the US and Canada; focused on Utilities, Telecom/Cable, Airlines/Loyalty, Financial/Insurance, Retail, and Services verticals.• Sold over 30 new name accounts with contract values ranging from $200K to $2.5M • Averaged $1.2M in sales, including at least one new $750K+ account per year.• Became customers’ Trusted Advisor pre- and post-sales; negotiated wins for all parties.

Hunter sales role representing a number of Software Vendors, with products and services for the Call Center industry; represented each for periods of 2-4 years, overlapping. • ClickFox - Customer Experience Analytics Behavior software• eJiva - Genesys Reseller and Systems Integrator• eTalk - Quality Monitoring/Voice Recording• Fonolo - Cloud-based, SaaS Callback Software for Call Centers• Genesys Telecom Lab – Enterprise Computer Telephony Integration/Screen-pop technology• Syntora - Agent Analytics & eLearning software• Voice Print - Quality Monitoring, Recording, Logging

Ca

Elix provided call center technology consulting and systems integration services and was a Channel/VAR Partner for Genesys Telecom (CTI software) and Vantive Corp (CRM/SFA software), and Elix’s own proprietary IVR/Voice Portal software. • Established and grew a new presence in the western half of US and Canada• Expanded partnership relationships with Genesys and Vantive sales teams • Sold 5 major new name accounts, totaling over $3.5M• Average Deal Size: $600+K (range from $200K to $1M)

Vantive provided Customer Relationship Management (CRM) software including Sales Force Automation (SFA) and Field Sales Management software for large to medium companies.• Establish a new Western Canada territory; hunted and developed new name accounts and channel partners• Grew revenue from $0 to $1.5MM• Average Deal Size: $400+K (range from $300K to $800K)• Transitioned to Elix when Elix became Vantive’s Reseller / Systems Integrator.

Tel-Aviv, Il

GIGA was a start-up IT Advisory Services company set up by Gideon Gartner (who also founded the Gartner Group IT Advisory Services). • Responsible for full sales and support cycles: Find, Close, Train, Service, Renew; Repeat • Geo-territory included provinces of BC & SK; focused on major accounts in Telecom/Cable, Utilities, and Government. • Helped develop and sell a totally new Energy Utility IT Advisory Service specialized offering• Annual (Recurring) Subscription Values: $50K - $400K

Bsc, Math; Computer Science

Certificate, Management Accounting