Outsourced to Kmart. Please refer to Kmart role for specifics.

- Permanent Position• Server LCM Project:- x • Replacement of all servers at all Kmart stores throughout Australia and New Zealand (approx. 210 stores) with Dell R720/R730 rack servers built with Windows 2012 and Hyper-v x Dell hardware usage x Hyper-v Windows server builds as per requirement of client or project x Liaising with onsite technician to ensure proper installation of server hardware x Decommissioning of existing physical and virtual server as well as P2V of existing physical boxes to virtual x Change Management process knowledge on large scale and in line with ITIL Framework x Fault resolution of badly/defectively deployed servers and network environments x Liaising with many other departments on their requirements and on fault resolution• UPS LCM project x Assisted with scope management of large scale project x • Design, test and implementation of new UPS and ATS solution at all stores in Australia and New Zealand (approx. 210 stores), also involving replacement power works• Assistance with servers and storage queues and related tasks (VMWare ESX, Windows 2003, 2008, 2008 R2, 2012, 2012R2, etc), supporting the Melbourne, Hong Kong, Shanghai, Bangladesh and Dhaka offices as well as interstate Distribution and Data Centres • Assisted with other projects as the need arose

- Contract Position (6 month)• Level 3 Support for back end physical and virtual servers and equipment, as well as QA on build and processes• NAB client project role• Toshiba/IBM hardware usage• VMWare Windows server builds as per requirement of client or project• Customisation of built servers to specifications of client or project• Decommissioning of existing physical and virtual server as well as P2V of existing physical boxes to virtual as needed• Application and patch deployment using Tivoli Endpoint Manager• Application deployment, SQL, etc• Change Management process knowledge on large scale and in line with ITIL Framework• Fault resolution of badly/defectively deployed servers and network environments• Liaising with many other departments on their requirements and on fault resolution

- Contract Position (2 week, extended)• Level 3 Support for back end servers and equipment • Toshiba hardware usage• License gathering and recording• Night work involved replacing or upgrading a server remotely from either Windows 2000 or 2003 to Windows 2008 R2• Managing onsite technician to ensure end to end success of job• SQL migration from one server to the other• Customer liaison to confirm upgrade and all systems are working as expected

- Contract Position (2 month)• Level 1-3 Support for back end servers and equipment as well as client facing desktop support, this included training of end users on new equipment and software• SOE creation and implementation on large scale using Ghost, Acronis, WDS/PXE, liaising with end users a convenient time, migrating from Windows XP/Vista to Windows 7 with application, setting and file transfers as well as post migration support• Dell, HP and Toshiba hardware usage• Asset register creation and updates with new and decommissioned hardware• Windows Mobile/Blackberry/iPhone/Android setup including sync with Exchange 2003• Security rollouts (Antivirus, Firewalls, Antispam etc.).• Router & Wireless Access Point installations (HP Business grade equipment).• Building, patching and installing network components.• Client and Server side backups, monitoring and testing.• Telephone and remote troubleshooting of desktop and servers.• Exchange / SQL maintenance and backup.• Active Directory creation, migration and maintenance.

- FT Position• Level 1-3 Support for back end servers and equipment as well as client facing desktop support• Field support of hundreds of separate client sites.• SOE creation and implementation on large scale using Ghost, Acronis, WDS/PXE, liaising with end users a convenient time, migrating from Windows XP/Vista to Windows 7 with application, setting and file transfers as well as post migration support• HP, Toshiba and Dell hardware usage• Asset register creation and updates with new and decommissioned hardware• Technical lead on projects managing multiple engineers.• Windows Mobile/Blackberry/iPhone/Android setup including sync with Exchange 2003/2007/2010, BES implementation and maintenance.• Security rollouts (Antivirus, Firewalls, Antispam etc.).• Router installations (Netgear, Linksys, Yawarra, Billion, etc.).• Storage solution scoping, installation, maintenance, configuration and support• Building, patching and installing network components.• Client and Server side backups, monitoring and testing.• Telephone and remote troubleshooting of desktop and servers.• Exchange / SQL maintenance and backup.• Active Directory creation, migration and maintenance.• VMWare server/ESXi image creation, network design, HA, vCenter, SAN implementation (Dell MD series), etc.• Basic Cisco configuration and maintenance

- FT Position• Level 1-3 Support for back end servers and equipment as well as client facing desktop support• Field support of multiple separate client sites.• Remote service manager of all states for both helpdesk as well as arranged remote support appointments.• SOE creation and implementation on large scale using Ghost, Acronis, WDS/PXE, liaising with end users a convenient time, migrating from Windows XP/Vista to Windows 7 with application, setting and file transfers as well as post migration support• Dell , HP, Toshiba, IBM and hardware usage• Asset register creation and updates with new and decommissioned hardware• Windows Mobile/Blackberry/iPhone/Android setup including sync with Exchange 2003/2007/2010 and common security on Windows mobile 2002 and 2005, as well as BES implementation and maintenance.• Security rollouts (Antivirus, Firewalls, Antispam etc.).• Router installations (Netgear, Linksys, Yawarra, Billion, etc.).• Storage solution scoping, installation, maintenance, configuration and support• Building, patching and installing network components.• Client and Server side backups, monitoring and testing.• Telephone and remote troubleshooting of desktop and servers.• Exchange / SQL maintenance and backup.• Active Directory creation, migration and maintenance.• VMWare server/ESXi/ESX image creation, network design, etc.

• Level 1-3 Support for back end servers and equipment as well as client facing desktop support• Field support of multiple separate client sites.• Remote backup checks.• SOE creation and implementation on large scale, liaising with end users a convenient time, migrating from Windows XP/Vista to Windows 7 with application, setting and file transfers as well as post migration support• Asset register creation and updates with new and decommissioned hardware• PDA/XDA setup including sync with Exchange 2000/2003 and common security on Windows mobile 2002 and 2005.• Security rollouts (Antivirus, Firewalls, etc.).• Router installations (Netgear, Linksys, etc.).• Building, patching and installing network components.• Client and Server side backups.• Telephone troubleshooting of desktop machines.• Exchange / SQL maintenance and backup.• Active Directory creation and maintenance.• Outlook setup of both cache and non cache modes.• Keysaya Monitoring & Imaging• VMWare image creation, network design, etc

• Level 1-3 Support for back end servers and equipment as well as client facing desktop support• Field support of 10 separate client sites.• Remote backup checks.• Project management.• VMWare image creation, network design, etc• SOE creation and implementation on large scale, liaising with end users a convenient time, migrating from Windows XP/Vista to Windows 7 with application, setting and file transfers as well as post migration support• Asset register creation and updates with new and decommissioned hardware• Security rollouts (Antivirus, Firewalls, etc.).• Router installations (Juniper, 3Com, etc.).• SAN/NAS implementation (EMC, Netgear, etc.).• Antispam appliance implementation (Ironports, etc.).• Building, patching and installing network components.• Client and Server side backups.• Telephone troubleshooting of desktop machines.• Exchange / SQL maintenance and backup.

• Day to day operations of a financial stock broking institution.• IRESS/ASX/ACS/Bloomberg support and connectivity.• Multiple sites running SBS2003 and Exchange 2003 with RedHat Proxy Server.• Building, patching and installing network components.• Server building and maintenance.• Building client PC’s (Windows XP, Office 2003, Symantec AV, etc.).• Hardware/software asset registering.• Maintenance of routers (including Netgear and Juniper), switches and hubs.• Client and Server side backups.

• Diagnosing fault descriptions and advising technician the appropriate repair.• Liaising with customers.• Telephone troubleshooting of desktop machines.• Building PC images with Windows 98, 2000 and XP (creating Ghost images as well as programming unattended installs).• Responding to helpdesk requests.• Printer installation, maintenance and repairs.• PC Repairs, upgrades and maintenance.• Novell support including Zenworks deployment.